Microsoft will respond in court for data loss when upgrading to Windows 10

Users of the Windows 10 operating system filed a class action lawsuit against the Microsoft company in Chicago District Court, according to the British edition of The Register. The initiators of filing a class action suit ( PDF ) were three Americans who lost important data due to an upgrade from Windows 7 to Windows 10.

In a statement, users report that they consider Windows 10 to be a defective product and that the manufacturer does not openly report any risks associated with its installation. As a result, the plaintiffs suffered from the company's actions and lost valuable information due to the upgrade to Windows 10.

Lawyers say that their clients represent only a small part of people who have lost their data due to the upgrade policy to Windows 10. In addition, users noted a deterioration in the performance of their PCs after switching to a new OS.
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One of the requirements put forward in the statement of claim is the provision of a guarantee for the operating system for a period of 30 days after its installation / upgrade from earlier versions of Windows.

Concern about Microsoft's policy regarding updates is also expressed in Europe, Reuters writes . So, the EU regulators expressed their concern about the default installation settings in Windows 10 and the lack of obvious management tools for the processing of personal data. The working group requires a detailed explanation from Microsoft for what purpose certain data about users of Windows 10 are collected and processed.

"In light of all of the above, including due to the individual results of the proceedings at the national level regarding Windows 10, the working group remains concerned about the level of protection of personal data of users of the OS," the statement said.

In Windows 10, there are five levels of processing personal data by the system that a user can choose. The representatives of the EU are not satisfied with the fact that in the event of giving consent to the processing of data in one form or another, the user is still in the dark about what information the company collects about it and how it manages it in the future.

“Microsoft must clearly explain what personal data is being processed and for what purposes. Without such information, the consent to the processing of personal data cannot be considered to be the data of the informed user, that is, it is invalid, ”reads the appeal of the working group.

Previously, Microsoft went for some relief in its update policy, which often led to conflicting situations with forced restarts. So, in the upcoming major update of Windows 10 , new features will be added to plan the installation of updates, which will allow users to more finely control this process.

At the same time, Microsoft "gives with one hand, and takes the other with it." Recently, a software maker artificially limited the compatibility of newest processors from Intel and AMD with Windows 7 and Windows 8.1, thus forcing to install Windows 10. Microsoft made similar attempts in 2016, but then a wave of criticism from users forced the giant to retreat.

However, the company now faces other problems: the distrust of EU regulators and the discontent of users of the most popular Windows 7 operating system. Given that Microsoft is actively agitating for refusing Windows 7 and switching to Windows 10, the resonance story with the loss of personal data when updating can reduce their efforts to no.