Some Google Pixel and Nexus 6P smartphones turn off when ≈30% charge is indicated

It seems that some Google Pixel smartphones are subject to the same bug that torments the Nexus 6P. When the charge level in the battery reaches 25-35%, the smartphone suddenly jumps to the charge level 0% and turns off. It seems that the technical problems in the phones manufactured by Huawei were inherited. Apparently, this is a hardware problem.

At the time of its launch, the Nexus 6P was one of the most advanced smartphones on the market. Impressive specs, latest version of Android - what could be better for a true Android enthusiast? Problems arose only at the hardware level. Although there were problems for a relatively small number of users, but their number was enough for the defect to be considered massive, and this scared many potential buyers from buying a wonderful smartphone.

Nexus 6P was released a little over a year and still remains a very decent machine, especially with the update to the latest version of Android 7.0 Nougat in August 2016 with support for the Vulkan API for high-performance 3D graphics in games.
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But even the Doze advanced battery saving system (Android 7.1 Nougat activates the power saving profile when gyroscopes detect walking) doesn’t help to correct the problem with the unexpected shutdown of the smartphone when the charge level reaches ≈30%. It would seem that a minor problem with charge indication, but such a trifle can completely spoil the impression of working with the phone.

Regarding this problem, the corresponding tracker 227849 has been opened on November 16, 2016 in the bug tracker of the open project Android Open Project. As it turned out, the situation is very common. For a month and a half this ticket was marked by 2162 people who are experiencing the same problem.

People report that their phone is turned off when indicating a charge level from 15% to 60%. This is very inconvenient, because when a person puts a phone in his pocket with a charge level of 50-60%, he assumes that the phone remains in active mode throughout the day, it can receive calls. And then it turns out that the device in your pocket suddenly turned off and did not work for several hours. This way you can skip an important conversation.

Some users report that the phone does not turn off, but reboots randomly when it reaches a certain level of charge indication. But this is not much better, because in most cases, after rebooting, the phone needs to enter a pincode, otherwise the phone will remain in the same offline mode and will not be able to receive calls.

Others say that the Nexus 6P is included in an endless download cycle , displaying the Google logo on the screen, but not leaving such a state until the battery charge ends. Apparently, in this case, users do not have the opportunity to solve the problem on their own: neither complete cleaning nor installation of stock images helps. This indicates a hardware failure.

In the AOSP bug tracker, the corresponding ticket was registered only in November 2016, but users started complaining to Reddit and various subject forums like Xda-Developers even earlier . But then it was believed that this is the usual random problems that happen with each phone, and not such a common case, affecting thousands of people.

Some users suggest that the problem could have been caused by an update on Android Nougat. This is indirectly confirmed by the fact that recently, similar problems have arisen for users of the new Google Pixel smartphone, which runs on the same Android Nougat operating system. In the end, a few months ago, a Google spokesman said after the release of the preliminary version of the Nougat Developer Preview that the phones might have problems with the bootloop: “We continue to investigate the situation, but we can confirm that this is a strictly hardware problem. If you experience similar problems, contact the place of purchase of the phone for warranty repair. ”

At the same time, Google does not explain what specific hardware problems lead to this result.

Users say that the iPhone 6S phones also have a download hangup , and bad devices can be exchanged with the seller without any problems. Some users joke that Android device makers do not have to copy the iPhone to such an extent.

Meanwhile, Huawei and Google launched an investigation . Unfortunately for the victims, Google has marked the issue as having a “low priority” in the bug tracker.