
Thousands of owners of sixth iPhones are faced with the inability to use their phones. After upgrading the system to iOS 9, their device unexpectedly reported an “error 53”, after which its further use was impossible.
The Guadian reports that the error appeared both among users who repaired their phones in workshops that are not Apple-licensed, and those who just slightly damaged the phone - but so that it was still working.
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After the appearance of the ill-fated error, the phone stops working; all photos, contacts and other materials become inaccessible. It is alleged that there is still no known way to return this phone to life.
In his article in November 2015, technical specialist
Ruben Esparza argues that support staff do not know how to fix this error - there is no spare part that could be replaced or software that could be patched to access the phone’s memory. .
As it turned out as a result of stormy discussion of the topic on the Internet, the phone goes into deep nirvana after replacing or damaging the “Home” button, in which the fingerprint scanner is embedded.
One of the typical cases occurred at the military photojournalist Antonio Olmos, who during a business trip to the Balkans damaged his phone. He urgently needed to repair the device - but since there are no official Apple services in Macedonia, he turned to the local craftsmen, who repaired the phone. The device worked without problems - until Antonio confirmed the upgrade of the system. After that, the device issued an error 53 and was silent forever.
Another typical case
occurred with an Arjunthebuster user who bought a phone in Dubai and dropped the device. The screen cracked a little, but the smartphone remained functional and the owner did not turn to repair it. When he installed the system update, he saw the same death bug.
Technical experts, according to The Guadian, claim that Apple had all the necessary information about the possibility of such a problem after the system update, but did not do anything to warn its customers about possible problems with the phone.
A company representative gave comments with explanations of what was happening. According to her, the protection of personal data in the phone is carried out by creating a secure pair consisting of data storage and a fingerprint scanner. If the phone as a result of the self-test determines that pairing security is compromised, it blocks access to the data store.
Whether Apple is trying to oust small repair offices out of business (and it should be noted that, for example, in the UK the replacement of the scanner
will cost 236 pounds ) really protects the safety of its customers, or simply the company’s employees have not fully considered the security system - this question remains open.