Buyers of gadgets on Google Play will consult on video chat

Google is trying to automate everything. The services and services of the company are automated to the maximum, many users even complain that there is no opportunity to contact a living person from the support, people simply do not know who is “on the other side”. In order to make some of its services more interactive and user-friendly, Google launched the virtual “Genius Bar”.

This is a remote consultation service for various devices that are sold on Google Play. The remote consultant will be able to answer the user's questions on the gadget of interest to him, including hoboobuki, smart watches, smartphones or other devices sold by Google. The service, which grew out of the Helpouts platform, was named Google Device Experts.

Employees of the support service told TechCrunch that the service is in the testing phase, starting in November last year. Now Google Device Experts is in the stage of limited testing, and the service management is not yet ready to fully disclose future plans.
')


However, rumors have already leaked to the Network that the company plans to use its service in regular stores selling gadgets in order to improve the service for buyers. So far it is unclear exactly how the service will work, although the basic principles of the Google Device Experts work more or less become clearer. Perhaps this service will work in networks like Best Buy, where Chromebooks and Nexus tablets are often sold.