Paul Tarroth criticized Microsoft for silence about problems with Surface-devices
Well-known journalist and blogger Paul Tarroth, who often writes about Microsoft and is famous for his awareness of the company's plans, wrote a rather sharp post on his website about the problems faced by the owners of Surface Book and Surface Pro 4. Despite the fact that users appears fairly regularly (for example here we are talking about is that the screen Surface Book for no apparent reason begins non-stop blinking), Microsoft leadership has been silent, but instead on the forums rap support team, which promises to ond correction.
Among the problems that have been noticed, it is possible to name not only the blinking of the display, but also the incorrect operation of one of the Intel drivers, which is why the Surface Book often shows a “blue screen of death”. Some time ago, Microsoft released a fix, which caused the device to stop sleeping at all and due to this, the Surface Book battery discharges much faster. A few days ago, the company was forced to withdraw "tens of thousands" of chargers because of their overheating and possible fire. In addition, there are problems when detaching and attaching the Surface Book screen.
As Tarroth notes, Microsoft prefers to act according to a similar pattern: having met with a description of the problem on the support forum, the team acknowledges its existence and promises to fix it soon. A week later, there is a formal apology for the owners of surface-devices, also with the assurance that the engineers are already working on a solution. And so far on this, all Microsoft activity ends and it seems that the scale of the "surfgate" is of no particular interest to anyone.
In a similar situation, Tarroth says, Apple behaved completely differently. If we recall the events of 2010 related to the release of the iPhone 4 and the fact that the smartphone lost the signal under certain conditions, the company reacted to them specifically, but nonetheless openly. Steve Jobs at a special event then explained how to “properly hold an iPhone in his hand” in order not to cover the metal frame of the antenna with his palm and offered free cases for smartphones that solved the problem. As a result, the community took the “antenna-gate” fairly calmly and it had no effect on sales of new iPhones. And since, in exactly such a situation, Microsoft, at the level of its leadership, prefers to remain silent, "faith in it has been shaken."
Among the problems that have been noticed, it is possible to name not only the blinking of the display, but also the incorrect operation of one of the Intel drivers, which is why the Surface Book often shows a “blue screen of death”. Some time ago, Microsoft released a fix, which caused the device to stop sleeping at all and due to this, the Surface Book battery discharges much faster. A few days ago, the company was forced to withdraw "tens of thousands" of chargers because of their overheating and possible fire. In addition, there are problems when detaching and attaching the Surface Book screen.
As Tarroth notes, Microsoft prefers to act according to a similar pattern: having met with a description of the problem on the support forum, the team acknowledges its existence and promises to fix it soon. A week later, there is a formal apology for the owners of surface-devices, also with the assurance that the engineers are already working on a solution. And so far on this, all Microsoft activity ends and it seems that the scale of the "surfgate" is of no particular interest to anyone.
In a similar situation, Tarroth says, Apple behaved completely differently. If we recall the events of 2010 related to the release of the iPhone 4 and the fact that the smartphone lost the signal under certain conditions, the company reacted to them specifically, but nonetheless openly. Steve Jobs at a special event then explained how to “properly hold an iPhone in his hand” in order not to cover the metal frame of the antenna with his palm and offered free cases for smartphones that solved the problem. As a result, the community took the “antenna-gate” fairly calmly and it had no effect on sales of new iPhones. And since, in exactly such a situation, Microsoft, at the level of its leadership, prefers to remain silent, "faith in it has been shaken."
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Source: https://habr.com/ru/post/367675/
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