Pros of the "correct" virtual number
Virtual numbers have long been a standard business tool. However, in some cases, for example, when placing private announcements, so-called DEF numbers are required. These are mobile numbers (in code 958) that “land” on your PBX. Call data goes to CRM. Today we will talk about the advantages of virtual DEF numbers, and consider several business scenarios for their use.
By purchasing a virtual number, the company creates a ready-made contact for the outside world, which can be indicated in announcements, on websites or even business cards, and then it’s up to addressing call forwarding, call processing and connecting additional services. Unlike regular mobile numbers, the DEF numbers from iptelefon.su (in code 958) are multichannel (by default, 5 simultaneous conversations!). This means that several people can reach you immediately via the same number. Thanks to this virtual DEF number allows you to streamline work with incoming calls and even lay the foundation for a contact center or a sales department.
Since the virtual number from a technical point of view is an IP gateway for calls originating from the public switched telephone network (PSTN), you can connect it to any PBX - virtual or physical. To do this, when ordering a number, you simply indicate to which IP address incoming calls will be transferred.
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It is even easier to connect a virtual number to a cloud PBX, for example, to Hive. Most often, you can order a number directly in the web interface, and you will not need to configure anything - the cloud PBX will immediately handle all calls coming to the virtual number. The further “fate” of each call depends on how you define the call processing rules. However, in any case, the undeniable advantage of the cloud PBX is its constant availability. That is, even if there is no one in the office, all systems are disconnected or there is not even power supply in the building, the client will still be able to reach you and at least leave a message.
The features of the virtual number make it possible to use it in various situations, but today we will tell about 4 most important advantages of working with a virtual number:
Work with ad sites
It is no secret that the private ad market is growing rapidly and people often search for various goods and services first of all at such sites as Avito or Yula. In order to successfully promote your services there at no extra cost, you need to specify contact mobile phones in the ads, in the role of which virtual DEF numbers work perfectly (You can receive SMS on this number to confirm the registration). You can purchase the number of rooms you need and create several ads at once. In the meantime, all incoming calls will be automatically directed to your virtual PBX in the sales department.
Call recording
When working with private customers, especially when it comes to announcements and mobile conversations, it is very difficult to control the quality of service. However, if a customer calls to a virtual DEF number, you can automatically record conversations and analyze customer interactions with employees.
CRM Integration
Using virtual DEF numbers instead of real mobile phones allows you to integrate your contact center with a CRM system. For example, Hive already supports AmoCRM and several other platforms. When you call a client already familiar to you, the manager can receive a profile card on the screen, and if necessary, make a callback, he can make it directly from the card in the CRM system.
Expansion into the regions
Finally, if your company is considering working in other regions or areas, a virtual number helps to create a sense of presence for the client. This service is especially in demand among trading companies that cooperate with courier services for the delivery of goods to different regions. A client, for example, from Bryansk will more likely call a local mobile number than to Moscow. And it is better to use it for sales through bulletin boards.
Virtual DEF number significantly expands the possibilities of communication with customers and, most importantly, allows you to fully control the communication process, keeping records and transferring important information to the CRM system. You can order a beautiful virtual number on the website iptelefon.su right now, as well as get acquainted with our Virtual PBX Hive .
By purchasing a virtual number, the company creates a ready-made contact for the outside world, which can be indicated in announcements, on websites or even business cards, and then it’s up to addressing call forwarding, call processing and connecting additional services. Unlike regular mobile numbers, the DEF numbers from iptelefon.su (in code 958) are multichannel (by default, 5 simultaneous conversations!). This means that several people can reach you immediately via the same number. Thanks to this virtual DEF number allows you to streamline work with incoming calls and even lay the foundation for a contact center or a sales department.
Connecting a virtual number
Since the virtual number from a technical point of view is an IP gateway for calls originating from the public switched telephone network (PSTN), you can connect it to any PBX - virtual or physical. To do this, when ordering a number, you simply indicate to which IP address incoming calls will be transferred.
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It is even easier to connect a virtual number to a cloud PBX, for example, to Hive. Most often, you can order a number directly in the web interface, and you will not need to configure anything - the cloud PBX will immediately handle all calls coming to the virtual number. The further “fate” of each call depends on how you define the call processing rules. However, in any case, the undeniable advantage of the cloud PBX is its constant availability. That is, even if there is no one in the office, all systems are disconnected or there is not even power supply in the building, the client will still be able to reach you and at least leave a message.
Using virtual number
The features of the virtual number make it possible to use it in various situations, but today we will tell about 4 most important advantages of working with a virtual number:
Work with ad sites
It is no secret that the private ad market is growing rapidly and people often search for various goods and services first of all at such sites as Avito or Yula. In order to successfully promote your services there at no extra cost, you need to specify contact mobile phones in the ads, in the role of which virtual DEF numbers work perfectly (You can receive SMS on this number to confirm the registration). You can purchase the number of rooms you need and create several ads at once. In the meantime, all incoming calls will be automatically directed to your virtual PBX in the sales department.
Call recording
When working with private customers, especially when it comes to announcements and mobile conversations, it is very difficult to control the quality of service. However, if a customer calls to a virtual DEF number, you can automatically record conversations and analyze customer interactions with employees.
CRM Integration
Using virtual DEF numbers instead of real mobile phones allows you to integrate your contact center with a CRM system. For example, Hive already supports AmoCRM and several other platforms. When you call a client already familiar to you, the manager can receive a profile card on the screen, and if necessary, make a callback, he can make it directly from the card in the CRM system.
Expansion into the regions
Finally, if your company is considering working in other regions or areas, a virtual number helps to create a sense of presence for the client. This service is especially in demand among trading companies that cooperate with courier services for the delivery of goods to different regions. A client, for example, from Bryansk will more likely call a local mobile number than to Moscow. And it is better to use it for sales through bulletin boards.
Connect or not?
Virtual DEF number significantly expands the possibilities of communication with customers and, most importantly, allows you to fully control the communication process, keeping records and transferring important information to the CRM system. You can order a beautiful virtual number on the website iptelefon.su right now, as well as get acquainted with our Virtual PBX Hive .
Source: https://habr.com/ru/post/347190/
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