5 arguments in favor of a box PBX
Despite the attractiveness of cloud solutions, there are a number of situations where customers choose the Box. Today, we will look at 5 reasons why companies choose “iron” solutions and tell you what possibilities a box-top PBX offers.
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In addition to cloud products, which we have already written about many times in the blog, iptelefon also offers software IP-PBX Zeon . This boxed solution allows you to install a ready PBX on any server or virtual machine and get the widest possible functionality, or purchase a ready software and hardware solution - that is, a “box” that is already running.
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Today we will touch on several situations that make it impossible or inefficient to create a cloud-based telephone exchange. In this case, an excellent alternative is the boxed IP solution, such as the IP-PBX Zeon.
With all the flexibility of cloud PBXs, they do not allow to determine exactly how the call is going, which nodes pass traffic - usually for these tasks there are several alternatives, but no more. By choosing your PBX, which will work on your server, you can manually determine the routing of all calls. Box products allow you to set any rules for transferring voice traffic, for example, when transferring a call to an employee’s mobile phone or to an IP softphone ...
If E1 channels (digital streams for 30 lines) come to your office or to the production site and you want to work with them through a single modern PBX, the deployment of a local solution will be more efficient. In this case, the lines will be connected to a single pool of resources and will be used along with IP-telephony according to the rules that you specify. IP PBX Zeon will be more flexible than any voice gateway, and setup is easier.
There are enterprises where information leakage is unacceptable, and the majority of calls are internal. Such situations are found in sensitive enterprises, where the traffic filtering rules on the Firewall are very strict. In this case, you can forget about the external cloud, but inside the network you can install a secure communication server and get permission to transmit voice information over encrypted channels. In Zeon IP PBX it is available out of the box.
Most modern cloud PBXs already have integration modules with popular CRM systems. For example, our Hive works together with amoCRM, Clientiks and other systems. But if you want to integrate a virtual PBX with another CRM, it will be much easier to do it right on the server, without trying to connect a non-standard module to the cloud solution. Zeon is already integrated with Bitrix24, amoCRM, Clientix, retailCRM, Yclients - check your CRM with our managers.
Finally, if your plans include the creation of a large contact center, the boxed product will be suitable for this much more because of the breadth of its functions. Zeon IP-PBX already has components for building detailed reports, working with queues, a system of triggers (allows automatic switching of PBX status, in case of failures), monitoring tools, missed call notifications, dialer tools, client card (mini-CRM), ready operator's virtual workplace, pausing, eavesdropping and prompting, introducing into the conversation, delineation of rights and much more.
In all the cases listed above, the Zeon IP-PBX will handle the tasks assigned to it better. We can install it on your server or virtual machine. Or we can place a PBX in our data center.
As part of the IP-PBX Zeon, you can also use such modules as Call Center, Automatic Redial, Statistics, Contacts, Business Chat, Conferences, ready-made integration with one of the popular CRM-systems, or connect your own software through an open API.
→ You can get acquainted with the available configurations of IP-PBX Zeon here .
→ See larger
In addition to cloud products, which we have already written about many times in the blog, iptelefon also offers software IP-PBX Zeon . This boxed solution allows you to install a ready PBX on any server or virtual machine and get the widest possible functionality, or purchase a ready software and hardware solution - that is, a “box” that is already running.
')
Today we will touch on several situations that make it impossible or inefficient to create a cloud-based telephone exchange. In this case, an excellent alternative is the boxed IP solution, such as the IP-PBX Zeon.
You want to independently manage all telephony, channels, routes
With all the flexibility of cloud PBXs, they do not allow to determine exactly how the call is going, which nodes pass traffic - usually for these tasks there are several alternatives, but no more. By choosing your PBX, which will work on your server, you can manually determine the routing of all calls. Box products allow you to set any rules for transferring voice traffic, for example, when transferring a call to an employee’s mobile phone or to an IP softphone ...
The principle of operation of automatic telephone exchange ZEON
E1 streams come to you
If E1 channels (digital streams for 30 lines) come to your office or to the production site and you want to work with them through a single modern PBX, the deployment of a local solution will be more efficient. In this case, the lines will be connected to a single pool of resources and will be used along with IP-telephony according to the rules that you specify. IP PBX Zeon will be more flexible than any voice gateway, and setup is easier.
If your company has severely limited Internet access.
There are enterprises where information leakage is unacceptable, and the majority of calls are internal. Such situations are found in sensitive enterprises, where the traffic filtering rules on the Firewall are very strict. In this case, you can forget about the external cloud, but inside the network you can install a secure communication server and get permission to transmit voice information over encrypted channels. In Zeon IP PBX it is available out of the box.
You need special integration with your CRM system
Most modern cloud PBXs already have integration modules with popular CRM systems. For example, our Hive works together with amoCRM, Clientiks and other systems. But if you want to integrate a virtual PBX with another CRM, it will be much easier to do it right on the server, without trying to connect a non-standard module to the cloud solution. Zeon is already integrated with Bitrix24, amoCRM, Clientix, retailCRM, Yclients - check your CRM with our managers.
It is planned to make a large contact center.
Finally, if your plans include the creation of a large contact center, the boxed product will be suitable for this much more because of the breadth of its functions. Zeon IP-PBX already has components for building detailed reports, working with queues, a system of triggers (allows automatic switching of PBX status, in case of failures), monitoring tools, missed call notifications, dialer tools, client card (mini-CRM), ready operator's virtual workplace, pausing, eavesdropping and prompting, introducing into the conversation, delineation of rights and much more.
IP PBX Zeon
In all the cases listed above, the Zeon IP-PBX will handle the tasks assigned to it better. We can install it on your server or virtual machine. Or we can place a PBX in our data center.
As part of the IP-PBX Zeon, you can also use such modules as Call Center, Automatic Redial, Statistics, Contacts, Business Chat, Conferences, ready-made integration with one of the popular CRM-systems, or connect your own software through an open API.
→ You can get acquainted with the available configurations of IP-PBX Zeon here .
Source: https://habr.com/ru/post/343950/
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