Once a year we organize an INTERCOM conference in Moscow to talk with colleagues and discuss what's new in the field of communication automation. This year we helped to replace call centers with robots , hire employees , connect doctors with patients , call a taxi , deliver parcels and much more, and were often told about the technical side of questions in Habré. And at the conference we will discuss all this with colleagues from Yandex, Atlassian, Bitrix24 and other companies. Neural networks, messengers chasing, fortune telling on coffee business processes, pocket cellular networks and many other interesting things, which I will talk about a bit under the cut. Even under the cut I have a phone robot lizard, from which one can dishonestly receive a free ticket and other chips for Habras users. So if the question “who is to blame for the robot that called me” interests you - join us!


We make two streams: in the first, business representatives will talk about their successes and failures in building communication channels: with numbers, comparisons, and expert opinion. The second stream is more technical, in which developers will talk about the practical side of technology. There will be almost no code, but there will be many stories about technical problems and their overcoming, workload, training of neural networks, API messengers and other things close to us. Habr is not a news feed, so I’ll tell you about several speakers, and the rest can be viewed on the conference website .

James Body , the founder of Telet Research , who previously worked at the same Truphone, will talk about pocket cellular networks, studying the movement of people based on impersonal data from cell phones, virtual mobile operators. James, who always carries a few dozen sim cards with him, can do unusual things with cellular communications. And he knows how to use them for unfair competitive advantage.

Alexander Serbul , head of integration quality and integration implementation at Bitrix24 , will talk about applied machine learning in e-commerce. You will learn how Bitrix24 clusters users with Apache Spark; calculates the probability of leaving (churn) and the possible profit (CLV); develops a collaborative recommendation system for 20,000 online stores; classifies calls to Bitrix24 technical support on the basis of a neural network; recognizes faces inside CRM to track work time.

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Roman Doronin , CEO of ZenSolutions.ai will tell you how to make a voice bot with which customers want to communicate. The novel dealt with solutions based on artificial intelligence. He has participated in projects “EORA”, “DisplAir”, “Krechet”.

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Reptilian consultant Pavel is now waiting for you on the site intercomconf.com to present you a free ticket. Talk to him and answer his questions.
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If you do not agree with Paul, then use the crazy discount and get a ticket for 1500 rubles - on the promotional code HABR_ONE_LOVE . The promotional code is valid until October 7.

For all the guests, we organize copyright Double-B drinks and a hearty lunch from Plov.ru. The conference will be not only interesting, but also delicious!

To make it easier for you to decide on participation, see how INTERCOM went in 2016.