Yamichat - customizable chat bot and online consultant in one platform
The chat bot communicates with visitors to your site, collects contact information himself or transfers the dialogue to a free operator. The creators of Yamichat are the Moscow team, led by Oleg Ratunin. The idea of ​​development appeared in the process of packing another start-up project, when employees partially immersed themselves in technical support and communication with users in tickets. As a result, we had to constantly face the routine processes that had to be automated so that employees would not be distracted from current tasks within the company. These processes include the intersecting pattern of questions that customers contact daily.
Many of the questions are not too different from each other, for example: customers want to hear information about guarantees, differences and the cost of a product or service, to receive information about the delivery and conditions of the promotion, to learn how the site functionality works.
So the idea was born to create a symbiosis from a custom chat bot and an online consultant in one platform - Yamichat. As planned, the visitor on the site should not see the status of “We are not on the spot, but you hold on”! Chat bot was able to teach not only to work 24 hours without a break for lunch and sleep, but also to talk with customers, imitating a dialogue with a living person. You no longer need to answer questions that require the same answers.
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With the help of the widget, scripts of dialogue with visitors of your site are created and configured. Just train a chat bot and he can easily answer the most common questions from customers.
Now the generation of Performance is growing up, which likes to compare, test and not overpay for bulky functionality. It is for such entrepreneurs that the Yamichat service, affordable and at the same time performing the main task of the conversion widget, was created.
The main target audience of the project is:
Auto response It helps to train a chat bot to answer questions that company operators face every day.
Spintax . Allows you to randomize answers. As a result, 2 users will receive 2 different answers from each other, but close in meaning.
Chat bot Involves the visitor in the dialogue with personal phrases depending on the page where the potential client is located. Flexible customization will help to change the name, choose a userpic from the ready ones or load your own, change the design of the widget (round or horizontal button), manage the time intervals of engaging in the dialogue.
Strategies Each business is unique, unique and its conditions of communication with visitors. Someone important to keep in touch with customers around the clock, answering standard questions automatically, and someone puts live communication with operators to the fore. Chat bot can be customized for your business, it's easy!
Customizable lead form. Add, activate or disable any lead fields.
Operators . When the chat bot does not know the answer to the question, it transfers the dialogue to the free operator of the company. As a result, a live employee promptly “picks up” the dialogue, continuing to direct the visitor to the conversion.
Applications . Allow you to communicate with site visitors from anywhere in the world. The application can be installed on Mac, Windows, there are mobile applications for the iPhone / Android, to always stay connected.
Machine learning . The Yamichat development team loves machine learning, which is why it builds its own dataset every day. The result is to train the chatbot to respond to insults, gratitude, to distinguish the question from the morphological noise. And this is only the beginning ...
One of the customers for the delivery of sushi and pizza using Yamichat on its website receives 90-120 applications per day.
After registering and installing the service, all users receive the Premium version for 14 days, and after it is completed, they will be able to continue working completely free of charge at the base rate.
The cost of the Premium tariff is 377 rubles per month, the number of operators is unlimited.
Interesting? Questions can be asked in the comments or directly to the chat bot, on the website yamichat.ru.
Many of the questions are not too different from each other, for example: customers want to hear information about guarantees, differences and the cost of a product or service, to receive information about the delivery and conditions of the promotion, to learn how the site functionality works.
So the idea was born to create a symbiosis from a custom chat bot and an online consultant in one platform - Yamichat. As planned, the visitor on the site should not see the status of “We are not on the spot, but you hold on”! Chat bot was able to teach not only to work 24 hours without a break for lunch and sleep, but also to talk with customers, imitating a dialogue with a living person. You no longer need to answer questions that require the same answers.
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How it works?
With the help of the widget, scripts of dialogue with visitors of your site are created and configured. Just train a chat bot and he can easily answer the most common questions from customers.
Who is this service for?
Now the generation of Performance is growing up, which likes to compare, test and not overpay for bulky functionality. It is for such entrepreneurs that the Yamichat service, affordable and at the same time performing the main task of the conversion widget, was created.
The main target audience of the project is:
- Internet services and portals with capacious FAQ;
- Sites offering various services;
- Online shopping.
Functional filling
Auto response It helps to train a chat bot to answer questions that company operators face every day.
Spintax . Allows you to randomize answers. As a result, 2 users will receive 2 different answers from each other, but close in meaning.
Chat bot Involves the visitor in the dialogue with personal phrases depending on the page where the potential client is located. Flexible customization will help to change the name, choose a userpic from the ready ones or load your own, change the design of the widget (round or horizontal button), manage the time intervals of engaging in the dialogue.
Strategies Each business is unique, unique and its conditions of communication with visitors. Someone important to keep in touch with customers around the clock, answering standard questions automatically, and someone puts live communication with operators to the fore. Chat bot can be customized for your business, it's easy!
Customizable lead form. Add, activate or disable any lead fields.
Operators . When the chat bot does not know the answer to the question, it transfers the dialogue to the free operator of the company. As a result, a live employee promptly “picks up” the dialogue, continuing to direct the visitor to the conversion.
Applications . Allow you to communicate with site visitors from anywhere in the world. The application can be installed on Mac, Windows, there are mobile applications for the iPhone / Android, to always stay connected.
Machine learning . The Yamichat development team loves machine learning, which is why it builds its own dataset every day. The result is to train the chatbot to respond to insults, gratitude, to distinguish the question from the morphological noise. And this is only the beginning ...
About metric
One of the customers for the delivery of sushi and pizza using Yamichat on its website receives 90-120 applications per day.
How much is?
After registering and installing the service, all users receive the Premium version for 14 days, and after it is completed, they will be able to continue working completely free of charge at the base rate.
The cost of the Premium tariff is 377 rubles per month, the number of operators is unlimited.
Interesting? Questions can be asked in the comments or directly to the chat bot, on the website yamichat.ru.
Source: https://habr.com/ru/post/335818/
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