Introduction to ServiceNow and IT Infrastructure Management: Digest # 2

Today IT Guild has prepared a second digest of materials ( part 1 ). In this compilation, we used our introductory articles for beginners, guides and reviews.

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What to read in 2017 for the successful implementation of ServiceNow

• 5 main books that will help you to get acquainted with new ways of providing IT services and take a fresh look at the organization of IT management of your company.

Top Free Resources for ServiceNow Specialist

• Another selection of sources that will help you quickly understand the principles of the ServiceNow. There is a Slack channel, official forums and more.

Introduction to the ServiceNow Platform Interface (video)

• Authorization, the main elements of the custom screen and work with the application panel, as well as the self-service portal ServiceNow.

About the ServiceNow platform and how it helps in work (video)

• Here we talk about the ServiceNow platform for those who are just familiar with the topic. We are talking about the basic concept and automation of workflows.

Innovative ways to use ServiceNow

• Interesting examples of integration, organization of customer service and store management. Plus, a little about automating auto racing.

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Budgeting and Cost Estimating in ServiceNow

• How to use the Financial Management module - we are talking about the financial component of IT, calculating the cost of service and other features of ServiceNow.

How to implement a configuration management process (part 1)

• Why you need to manage the configuration, where to start and how to approach the planning of this process in terms of scaling.

How to implement a configuration management process (part 2)

• Continuation of the first part, in which we talk about the stages of definition, control, status accounting and audit. Plus a little about how to use ServiceNow.

4 myths about managing services that you shouldn’t believe

• The popularity of the theme of Service Management gives rise to myths, which in most cases are completely unfounded. We will understand what's the matter.

Shared services

• We are talking about the advantages of shared services for cases, when several company divisions work with monotonous business processes.

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By 2030, ITSM will cease to be only "IT"

• Analyzing the study "The Future IT Service Management Professional", which opens up a discussion of the future of IT process management (ITSM) and the role of ITIL.

Software Development Management - Agile Development

• How to activate Agile Development on the ServiceNow platform, a bit about the backlog of Release Backlog, Sprint Backlog and other nuances.

IT Operations Management - IT Infrastructure Management

• How corporate IT is changing, what challenges companies face, how ITOM helps IT and how to use it.

Corporate self-service portal

• How to build a channel of communication with the consumer, provide centralized access to all services and maintain feedback through the Service Portal.

About ISO 20000 standard

• This standard is based on the international experience of organizing the management of IT services and can be applied to companies of any size: from a small company to a huge corporation, regardless of the scope of its activities.