It is a little about ServiceNow, ITSM and ServiceDesk in a format of selection of useful materials

Today we bring to your attention the digest of materials on the topic of implementation of ServiceNow, ITSM and ServiceDesk. In this compilation, we used only those materials that we prepared ourselves and placed on our corporate blog.

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5 steps to successfully implement ServiceNow

• How to get team approval? Here we have formed a short checklist that will help start the process of implementing ITSM and interest future users.

Tactics of the best Service Desk implementation - 7 steps

• How not to lose a job while introducing a new system? We have collected simple tactical decisions that will help to do everything correctly.

ServiceNow implementation. 7 mistakes that should not be made

• It is not so easy to take and buy software. Our bad advice for those who planned to get by with minimal gestures to integrate a new solution.

6 interesting facts about the company ServiceNow

• Interesting Easter eggs for those who doubted the sense of humor of the world leader among manufacturers of cloud ITSM platforms.

What is ServiceNow, or How not to go to jail and make a billion

• A brief history of the company, the path of development and other little things that will be useful to those who are just getting acquainted with this topic.

Top Free Resources for ServiceNow Specialist

• Quickly understand the principles of ServiceNow - no problem. Themed Slack Channel. subreddits, repositories, official communities and best practices.

Artificial Intelligence to Classify Requests in ServiceNow

• What follows from the news about the purchase of the DxContinuum machine learning system? How ServiceNow decides to apply the technology of this company? About this in our material.

GRC - IT Management, Risk Management and Compliance in ServiceNow

• A little bit about how to solve “adult tasks” in development planning and risk assessment with the help of GRC-tripods (Governance, Risk, Compliance).

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What to read in 2017 for the successful implementation of ServiceNow

• Where to begin. What is in Russian. The most recent in English.

What is the reason for the popularity of ServiceNow

• PAAS, ITOM, ServiceNow Store and other interesting features that allow the ServiceNow platform is gaining momentum with each new year.

Innovative ways to use ServiceNow

• Skype integration, reception of correspondence, customer service, store management and ... auto racing automation!

Interview with CTO ServiceNow about innovations, priorities and IT development

• How the Allan Leinwan team works and distributes its resources (Allan Leinwand) - a rich and brief interview in our blog.

ServiceNow - Istanbul release

• A detailed overview of interesting innovations.

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How not to implement ITSM in the company

• We deal with the confusion in terminology, the need to plan a separate budget for implementation, and the possibility of self-implementation of ITSM.

ITSM to the cloud. 9 advantages of SaaS platform for ITSM

• We talk about the cost of service, maintenance costs, availability, implementation process, reliability and overall usability for the company's employees.

6 differences between Helpdesk and ServiceDesk

• We briefly touch on the topic of the origin of these terms, we give the promised 6 characteristic features and some thematic statistics.

Tactics of the best Service Desk implementation - 7 steps

• We define goals and objectives, options for using a hybrid approach to the development and acceleration of implementation, opportunities for training and testing.

What is the difference between an incident and a problem?

• We analyze this question on the example of the failure of an ordinary kettle. The very case when a simple example helps to easily remember the difference between two terms.

Correctly implement IT Financial Management (ITFM)

• We look at why ITFM implementation is necessary and analyze several processes of the ITIL model. In addition, we give 5 recommendations for the successful implementation of the project.

What is Project Portfolio Management?

• We get acquainted with the concept of risk in business and understand the difference between project portfolio management (PPM) and project management (PM).

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5 reasons for implementing HR management

• The obvious benefits that adequate work with staff can bring. For this it is possible to use various methods of automation and accumulation of knowledge.

How to manage the operation of the property

• We deal with such facilities of the Facilities Service Management application as: service catalog, interactive maps, facility management and reporting.

Manage Assets (ITAM) or keep barn book

• IT assets constitute a substantial part of capital costs, and the lack of management of them entails inefficient spending of funds. We will try to resolve this issue.

10 things you need to know about ITIL

• A little about what ITIL implies, who supports it and other nuances that will help even a novice to immerse themselves in this topic.

How to make ITIL more customer-oriented

• Whether ITIL is customer-oriented, how to identify and select customers, provide feedback and evaluate the work done from the point of view of the customer.