Notification of problems with your site through Telegrams and other features of Hosttracker
Firstly, due to numerous requests, HostTracker got a contact via Telegram. Secondly - below we will tell you what else can be done to make it easier for customers to receive newsletters and alerts. In the case of HostTreker - on the status of sites.
We have already been asked several times to add Telegrams, and this really was in the plans. But after the previous publication, we were completely overwhelmed with inquiries and reminders, and we realized that this time it was an urgent matter:
Then you get to the Hosttracker control panel, where you need to save the Telegram contact.
We are still thinking about adding a messenger (which is from Facebook).
')
Here I will describe a couple of details that will make alerts more convenient for the client.
It is unfortunate, but often you have to close your eyes to the small imperfections of this world. Yes, being an IT perfectionist is not easy. But to distract or even wake up in the middle of the night every time because of a server reboot or a short-term network lag is also not very desirable. Therefore, for all types of contacts, HostTracker offers an alert escalation function — it leaves only in cases where the entity being checked does not work for some time. You can also set the order of contacts in this way. For example, a typical usage scenario: the admin gets notified immediately, the head of the IT department - in 15 minutes (that is, he knows about all the problems, but not every sneeze), the responsible person from the management - in half an hour, when the problem is already seriously affecting customers and partners.
Contact time also plays a role. Someone has the lion's share of traffic in the afternoon and evening, but at night you can not worry too much. Others have support for shifts - also easily configured, individually for each contact.
I want to note that Telegram, and escalation, and many other functions appeared thanks to our customers, and some even at the request of Habr's readers. Therefore, we are always grateful for the criticism, recommendations and suggestions.
We have already been asked several times to add Telegrams, and this really was in the plans. But after the previous publication, we were completely overwhelmed with inquiries and reminders, and we realized that this time it was an urgent matter:
Then you get to the Hosttracker control panel, where you need to save the Telegram contact.
We are still thinking about adding a messenger (which is from Facebook).
')
Escalation of alerts and working hours
Here I will describe a couple of details that will make alerts more convenient for the client.
It is unfortunate, but often you have to close your eyes to the small imperfections of this world. Yes, being an IT perfectionist is not easy. But to distract or even wake up in the middle of the night every time because of a server reboot or a short-term network lag is also not very desirable. Therefore, for all types of contacts, HostTracker offers an alert escalation function — it leaves only in cases where the entity being checked does not work for some time. You can also set the order of contacts in this way. For example, a typical usage scenario: the admin gets notified immediately, the head of the IT department - in 15 minutes (that is, he knows about all the problems, but not every sneeze), the responsible person from the management - in half an hour, when the problem is already seriously affecting customers and partners.
Contact time also plays a role. Someone has the lion's share of traffic in the afternoon and evening, but at night you can not worry too much. Others have support for shifts - also easily configured, individually for each contact.
I want to note that Telegram, and escalation, and many other functions appeared thanks to our customers, and some even at the request of Habr's readers. Therefore, we are always grateful for the criticism, recommendations and suggestions.
Source: https://habr.com/ru/post/321840/
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