3CX Phone System V15 SP3 released and integrated with Insightly CRM

3CX Phone System V15 SP3

As promised, shortly after the release of 3CX SP2 and the ISO image of 3CX Phone System for Debian Linux, we are releasing V15 SP3. The main change is the opening of the G729 codec both on the server and on 3CX clients. From now on, G729 will be available on the server for all simultaneous calls. And soon we will release an update for 3CX clients, adding the G729 codec to them!

Note: If you go to the Licenses section of the 3CX interface, you will still see half the number of G729 channels. Do not pay attention, because the actual number of channels of the G729 is equal to the number of simultaneous calls .

Adding extended support for the G729 codec solves two important tasks:

• Allows you to more efficiently host 3CX on cloud hosting. G729 has a bandwidth of 8 kbps, which is about 8 times less than the standard G711 codec. Thus, if the traffic on the cloud server is paid, you will get a serious savings. Also, the codec has good resistance to packet latency, which is very important for remote cloud hosting.
  
  
• Saves traffic and improves voice quality on mobile devices. This is especially true when making calls over 3G networks.

Downloads and Documentation

• Download 3CX for Windows from here.
• Download 3CX for Debian Linux 8 through this guide.
• Download the 3CX ISO image on Debian Linux 8 from here.
• Read the Administrator Guide
• Study the User Guide

Integration of 3CX PRO with Insightly CRM

After the release of integration with Freshdesk and Nutshell, we present a new integration module 3CX with Insightly CRM! It is important to note that this CRM has a free version for two users, which may well be used in a small business.

Using the module, you can integrate the popular CRM Insightly with 3CX Pro, with the following benefits:

• Click to Call - calls made by clicking on the client’s number in Insightly. Calls are made by 3CX software client or supported IP phone
• Call Pop-up - the client’s card in Insightly automatically opens upon an incoming call
• If the caller's number is not detected, the system creates a new contact system.
• Call Journal - all calls are recorded in the Insightly call log

The new Insightly CRM plugin is located in the 3CX Management Interface Updates section. After downloading, read the integration guide .

We remind you that you can offer 3CX to integrate with your CRM by filling out this form . If you have developers on your staff who are familiar with the CRM system used by the organization, invite them to create the integration yourself in this guide . A list of CRM systems currently supported by 3CX is available here .