Dell returns money for Vista
There were stories that, with some persistence in the United States, it was possible to get a refund for an unused Windows OEM license given to a computer. But we started appear similar messages from Europe.
Here is the e-dialogue of the C521 machine buyer with Dell’s support in a brief retelling.
Client : I received a car ordered the day before, thanks. Unfortunately, I was not able to order a system without Windows Vista. I do not need Windows Vista and I would like to use my right to return it. I rejected the license agreement and formatted the disk. Thereby, the terms of the Dell / Vista license are fulfilled and I would like to receive the selling price of Windows Vista Home Basic. Advise me how to act.
')
Dell : Thank you for your letter. According to your request, we will refund the price you paid for Windows Vista (€ 42.29). Please inform your payment details. You should receive a transfer within a week.
Client : Thanks for the speed and lack of red tape. Looks like I'll buy something else from Dell.
[... payment details ...]
Is the Microsoft Works CD I received with the system a gift from Microsoft? If not, I would also like to receive a refund for it. I can send unopened drive, or destroy it.
Dell : For Works you will also get a refund.
...
(A few more phrases with assurances of perfect mutual respect.)
Total, comrade received
€ 42.29 for Windows Vista Home Basic
€ 35.24 for Works 8.0
Can you do it in your country?
Here is the e-dialogue of the C521 machine buyer with Dell’s support in a brief retelling.
Client : I received a car ordered the day before, thanks. Unfortunately, I was not able to order a system without Windows Vista. I do not need Windows Vista and I would like to use my right to return it. I rejected the license agreement and formatted the disk. Thereby, the terms of the Dell / Vista license are fulfilled and I would like to receive the selling price of Windows Vista Home Basic. Advise me how to act.
')
Dell : Thank you for your letter. According to your request, we will refund the price you paid for Windows Vista (€ 42.29). Please inform your payment details. You should receive a transfer within a week.
Client : Thanks for the speed and lack of red tape. Looks like I'll buy something else from Dell.
[... payment details ...]
Is the Microsoft Works CD I received with the system a gift from Microsoft? If not, I would also like to receive a refund for it. I can send unopened drive, or destroy it.
Dell : For Works you will also get a refund.
...
(A few more phrases with assurances of perfect mutual respect.)
Total, comrade received
€ 42.29 for Windows Vista Home Basic
€ 35.24 for Works 8.0
Can you do it in your country?
Source: https://habr.com/ru/post/30937/
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