refund

In many Russian companies, the question of the return of funds to the client for refusal of the service / item is the most disliked. You can understand entrepreneurs - you and lose, like, already earned profits, but also the inner feeling that you "lost" is present. In contrast to foreign companies, we are trying to delay the process of returning money as long as possible, inventing fiction and refusals, which directly contradicts Chapter 3 of the RF Law “On Protection of Consumer Rights” .
What can I say, I did not manage to return the iPod girl representative of Apple in Russia. The wording of the girl that she wants a player of a different color, caused a smile from the side of the “Yabloko” and, having turned at the temple, they said goodbye to us.

Now, being on the side of a large company, I understand that the best way out is to adequately get out of the situation - honestly offer to issue papers on the return of banknotes. Already after this, our Russian, unaccustomed to such a festival of generosity, will think about whether they should be tormented with this whole thing at all or can give this thing to a friend / relative, and they themselves want it. These are the wording I often heard.
Do not show your client back - once your services were refused, then prove that there are no such cases for you. The client will be surprised by your audacity, but there will be no irritation on both sides: someone got their money back, someone, without staining himself with even worse attitude towards himself, is ready to make money for others.
The absence of emotions from the paying party will be a good “slap in the face” for a harmful client (unless of course this whole procedure is a consequence of the company's terrible lack of professionalism) - “you are not the first and you are not the last, as it’s good that we don’t work with each other anymore”.

Fear not - this is part of the business. From whatever side of these barricades we stand.