The topic of customer service communication is “headache”, known to any company, to a start-up startup or a major market player. The reputation of the company, the attitude of the clients towards it and, ultimately, the total budget of the organization depends on the responses of your customer service. In our advanced age of mobile marketing development, no one has canceled simple human communication, which we should not forget.
Today we decided to lend a helping hand to those who have ever come across (or are only going to face) the anger of a disgruntled audience. The customer is always right, period. And how to deal with it when solving controversial issues - see below. ')