Companies with websites! Remember customers!

All companies that have a website, indicate on it a contact e-mail. “Why are you doing this ?!”, I ask such companies in bewilderment. After all, you still do not read anything there. And your spam filters are the most powerful in the world!

Advice to companies that are listed on the website e-mail. Please think about what someone might write there. Next is a small instructive story about an attempt to contact by e-mail.
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So, I needed a simple 1C setup service. I went to the site of the company that provides this service. And I saw their contact e-mail in addition to the phone number. I did not call. You can consider me a bore, but in some cases it is more convenient for me to write an e-mail than to call. Why? Well, because five times telling different people what I need to actually do to the first secretary, second secretary, etc. - it's too much. Having written an e-mail, I waited for an answer.



Of course he did not follow. Notice of reading, too, did not come. Then I wrote through the form on the site, I didn’t guess the captcha from the first time. And at the end of the message I attributed that I had previously sent a letter to an e-mail, but they did not respond there.

After some time, the message through the form on the site reacted and apologized for the fact that my email sent to their contact e-mail ... got into spam.

One would like to turn to companies that are supposedly ready to receive emails from customers: “Guys! What are you, what spam filters? Turn them off completely. They cut clients' letters for a sweet soul. ”And if you have hundreds or thousands of letters a day on such an e-mail, then you should put an individual employee in the post“ spam filter ”for this.

If it is expensive, inconvenient, etc., to assign a person to the “spam filter” position, then it would be better not to indicate the e-mail on the site at all, but only the telephone. After writing a letter that fell into the spam filter, I got only a negative impression.

I summarize. It is convenient for some customers to write by e-mail. If your company offers this method of communication, then make it work. Disable all spam filters. Spam is a company problem, not a client.

PS We have spam filters disabled altogether.