How chernushniki miscalculated and punished themselves

When competitors cannot compete in a fair fight, they adopt the petty methods of black PR. This is a story about how our clones staged a black PR campaign, but they miscalculated.
Hello dear friends! I am writing another article about how the dirty tricks of competitors benefit our project.

More recently, a DDoS attack was organized on our service, after the repulse of which, our customers attached themselves to us even more. They worried with us, wrote words of support and offered help.
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I told about it on my page on the social network, but the competitors did not make a conclusion.

Today, my morning began with a customer’s call from the story that competitors are calling - pozvonim service and offering their services, moreover, with the sauce that CallbackKILLER bends, it steals user data and only viruses on our site.

After that they send two letters. The first is that if our customers continue to work with us everything will be bad, they will fall out of the search by Yandex and Google and lose their entire audience.

And then they send a sales letter to start using their services, and they offer to transfer the full balance from our office.

I do not understand how they consider their economy, there is a suspicion that in any way.

The whole team laughed together at their “witty” move, but we immediately realized that this was only a reason to rally our friendly community of CallbackKILLER users. Although we are copied externally, it is impossible to copy the organization of customer service and prompt and attentive service to each client.

We immediately prepared a letter on the basis of our users:





Just made a post in VKontakte with the same content.

And it started: answers to letters, calls from customers, words of support. AAAA! It's just fire when you see how much you can make your customers happy and satisfied. Loyalty just rolls over. For the first time in our five-year business history, we managed to achieve this, because we concentrated all our efforts on the product.

How do customers support us

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I reread and smile myself. So nice! Tomorrow we will calculate the losses, how many real users they misled by this duck.

PS That does not kill, it makes us stronger.