Choose: FAQ or brainfuck
It seems that on many sites the FAQ section is created for a tick - it is feeble and frail. Questions and answers, as a rule, are invented by a copywriter and then "Where are you?" And the wording of the answers provoke attacks of rage and misunderstanding - it blows from them something state-owned.
Every day, customers ask the same questions to the managers by phone or at a meeting, but it does not occur to anyone to post them on the site. The giants of the industry, for example, Microsoft or Google, are quite different. Not only is any service seasoned with an extensive reference knowledge base, they are also interested in whether visitors are satisfied with the information. Imagine?
No need to reinvent the wheel - just look at how the FAQ is implemented by the giants and do the same.
')
On this topic
Science and life
Don't make me think!
About virtual usability in the real world
Every day, customers ask the same questions to the managers by phone or at a meeting, but it does not occur to anyone to post them on the site. The giants of the industry, for example, Microsoft or Google, are quite different. Not only is any service seasoned with an extensive reference knowledge base, they are also interested in whether visitors are satisfied with the information. Imagine?
No need to reinvent the wheel - just look at how the FAQ is implemented by the giants and do the same.
')
On this topic
Science and life
Don't make me think!
About virtual usability in the real world
Source: https://habr.com/ru/post/2908/
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