Rambler & Co launches online travel services portal with offline customer support.
Launched a new online platform "Rambler.Travel" . Users will be offered tours of 20 popular destinations, both abroad and within Russia. While the project is in beta. Therefore, now only 50 tours are available.
Nevertheless, customers of the service have already managed to visit such countries and cities as Egypt, Turkey, Thailand, Spain, Barcelona, Rome, Amsterdam, Sochi, Crimea and St. Petersburg. Online hotel booking will be launched within a month. Such services as tour insurance, buying tickets for concerts, sporting events and amusement parks will become available a little later, Lenta.ru reports citing a press release from Rambler & Co.
The main advantage of Rambler. Travel, compared with similar online projects, will be professional offline customer support. Specialists of the contact center of the project will be able to give the necessary advice on all the details of the tours. For the transfer of documents to customers will provide courier services. In addition, in order to conclude an agreement, it will be possible to come to the support center in person.
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Project manager Alena Koryakina believes that when working on a project, it is necessary to focus on increasing audience loyalty and achieving an optimal price-quality ratio. It is planned to partially monetize the service using display ads and special offers. The main source of income after all will be the sale of tourist services. However, the size of the commission has not yet been disclosed.
Alena Koryakina explained the reasons for launching the project, reports Kommersant: “Against the backdrop of a crisis of confidence and a series of bankruptcies, classic tour operators lost more than 50% of their sales, and in the online segment, on the contrary, a small increase. Domestic tourism is also growing. We found it a good time to enter the market. ”
Nevertheless, customers of the service have already managed to visit such countries and cities as Egypt, Turkey, Thailand, Spain, Barcelona, Rome, Amsterdam, Sochi, Crimea and St. Petersburg. Online hotel booking will be launched within a month. Such services as tour insurance, buying tickets for concerts, sporting events and amusement parks will become available a little later, Lenta.ru reports citing a press release from Rambler & Co.
The main advantage of Rambler. Travel, compared with similar online projects, will be professional offline customer support. Specialists of the contact center of the project will be able to give the necessary advice on all the details of the tours. For the transfer of documents to customers will provide courier services. In addition, in order to conclude an agreement, it will be possible to come to the support center in person.
')
Project manager Alena Koryakina believes that when working on a project, it is necessary to focus on increasing audience loyalty and achieving an optimal price-quality ratio. It is planned to partially monetize the service using display ads and special offers. The main source of income after all will be the sale of tourist services. However, the size of the commission has not yet been disclosed.
Alena Koryakina explained the reasons for launching the project, reports Kommersant: “Against the backdrop of a crisis of confidence and a series of bankruptcies, classic tour operators lost more than 50% of their sales, and in the online segment, on the contrary, a small increase. Domestic tourism is also growing. We found it a good time to enter the market. ”
Source: https://habr.com/ru/post/290136/
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