5 harmful advice about customer service

On the eve of the launch in concerns and worries, we were drawn to the lyrics. For you, we summarized the 5 rules of customer service and rhymed them in "bad advice". Injoy

one
If suddenly the client calls
Or even call
You do not hurry to take the tube -
Let hang a little longer.

A little
prepare slightly.
')
If you immediately take
After the first beep,
He will think that rarely
You generally call customers.
Maybe few of them, which means
Your product is completely bullshit.
In anticipation he cries -
Respects you but!

2
If something has changed
Suddenly in the tariff, the contract,
Inform the customer
It's not worth it at all.
Can be very upset
Can he get scared
If before innovations
He was deeply in love with you.
And problems, and worries -
Everything is as it comes.
Put right before the fact.
Shock day to day.
Will he thank you,
Unless deer.

3
Apologize to the client
There will be only weaklings.
You are certainly not one of these.
You, tea, are not fools.
Are you to blame? Himself guilty!
Promised? Wait!
It is only worth a blur -
To competitors he will leave.
Be bold and strict.
Stay dead on your own.
And get in the face -
So answer with a spear!

four
Not all customers are fools,
And who is a fool and stupid -
Without delay
Not a sin and hint.
"You do not know how to count
Interest without difficulty?
Rather, you need to send
You to school, gentlemen!
You in the fifth, maybe in the second,
And better in the first class. "
And let the customer call back
When the exam he will pass.

five
Can't believe the word to the client
Make what he said, prove it.
Submit if the conversation record -
Employee has reason to punish.

For help let him run, just need
Achieve the truth and return the goods.
The circles of bureaucratic hell -
So you give the client a way.

Thank you, he will tell you for your concern,
Knowing life in all its glory.
You honestly do the work -
And let him remember everything.