TotalView extends status monitoring for IP PBX 3CX Phone System
On January 29, 3CX signed a strategic cooperation agreement with Formula Inc., developer of Totalview. Let's see what it will give to the end user.
Totalview is a workforce management solution for small and medium businesses. This is a panel that significantly expands the standard features of the 3CX, which makes it useful in the first place for the secretary. The application integrates with the PBX and is able to and in real time reflects the status of subscribers, for each subscriber there is a comment regarding his duties and area of responsibility, a detailed log of calls is conducted and you can see who connected the client for the last time, and integration with the calendar. I just want to warn you that the article is only an overview, we are already actively testing Totalview and details of the solution will be available as an article for a month. Returning to the topic - What is all this for?
The panel receives phone busy status from all subscribers directly from 3CX, which is much more convenient than traditional BLF buttons. In addition, Totalview supports call transfer in its interface.
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Totalview keeps its own statistics on calls and displays it when you call, thus significantly reducing the time to search for the right employee.
In addition to the status, Totalview Telephony & Switchboard allows you to assign tags to employees according to their specialization and quickly search for the right person for them.
Totalview's Switchboard for 3CX takes employment status not only based on the state of the phone, but can also look at the calendar and prompt the secretary if a person is in a meeting or on vacation. Microsoft Exchange and Lotus Notes are supported.
For users of Skype for Business and Microsoft Lync, there is accessibility status for a chat or video call. By the way, communication can be started directly from the application.
Totalview is a workforce management solution for small and medium businesses. This is a panel that significantly expands the standard features of the 3CX, which makes it useful in the first place for the secretary. The application integrates with the PBX and is able to and in real time reflects the status of subscribers, for each subscriber there is a comment regarding his duties and area of responsibility, a detailed log of calls is conducted and you can see who connected the client for the last time, and integration with the calendar. I just want to warn you that the article is only an overview, we are already actively testing Totalview and details of the solution will be available as an article for a month. Returning to the topic - What is all this for?
Reduce customer waiting time on line
The panel receives phone busy status from all subscribers directly from 3CX, which is much more convenient than traditional BLF buttons. In addition, Totalview supports call transfer in its interface.
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See who the caller was talking to last
Totalview keeps its own statistics on calls and displays it when you call, thus significantly reducing the time to search for the right employee.
Translate to the right specialist
In addition to the status, Totalview Telephony & Switchboard allows you to assign tags to employees according to their specialization and quickly search for the right person for them.
Additionally
Sync with calendar
Totalview's Switchboard for 3CX takes employment status not only based on the state of the phone, but can also look at the calendar and prompt the secretary if a person is in a meeting or on vacation. Microsoft Exchange and Lotus Notes are supported.
Skype sync
For users of Skype for Business and Microsoft Lync, there is accessibility status for a chat or video call. By the way, communication can be started directly from the application.
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Source: https://habr.com/ru/post/276239/
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