CallbackHanter - the form on the site that you need to fill out and you will be called back within a few seconds. There are various implementations of this theme, from a downloadable flash plug-in (like in Zingaya), to callback back first to the company number, then to the client number (sort of callback). And of course there are primitive ones, such as sending a regular email with a number.




With 3CX, you can organize a direct call from the site via WebRTC.
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WebRTC (real-time communication) is an open source project for organizing the transfer of streaming data between browsers or other applications supporting it using point-to-point technology.

Setting up the process takes place in 2 stages.

We configure on the party of automatic telephone exchange

You need to activate 3CX Webmeeting (it is he who is responsible for WebRTC) that costs nothing, provided that you have a commercial version of 3CX.



For subscribers to whom Web RTC calls will be available via get links, this is done automatically when you check the box. The number at the end - 606869 can be changed to any other convenient, for example, sales or support.



Trusted Apps section allows you to configure IP-addresses with which you can call.



This completes the configuration on the side of the PBX.

On the side of the site

On the site, simply place a link to the selected internal number.

Everything, you can call!

That's how it looks from the user site.



This is how a 3CX subscriber in 3CXPhone sees the call.



In addition to the usual voice communication, it is also possible to use chat.

pros

• The functionality is already integrated into the PBX and is quickly configured.

Minuses

• Not all browsers support WebRTC.

Thanks for attention!