3CX API - what are they and what to do with them? Third Party Plugins (Part 2)

In the last article I looked at the API for 3CX Phone System, what to do with it and what solutions are already available from the developer. But, of course, 3CX cannot keep up with all applications, especially those that are distributed locally, such as our 1C. In this case, local craftsmen are connected.

Integration with 1C

The brave guys from Orsk have already made 4 versions:

• SIP softphone for 1C - a full-fledged softphone built into the 1C interface
• 3CX WebAPI Client is a CTI application that implies the presence of some kind of dialer, soft or iron.
• ifClient 3CX Free - a trimmed version of the 3CX WebAPI Client, can initiate a call and show a card. A definite plus is free.
• 3CX CDR Client for 1C is a separate module for statistics. History is recorded in a fully automatic mode without the participation of users. Data is taken from 3CX CDR files.

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All these modules do not require 3CXPhone and work directly with the PBX. Demos available for testing.

Advanced HTTP API

This is a “pumped” version of the usual HTTP API from VoipToys. The principle of operation is the same as the native HTTP API - we form a link and tell it what to do.

Able to the following:

• Invasion of conversation
• Call reset
• Wiretap
• Additional outgoing call features
• Work with outgoing caller id
• Parking
• Record
• Call Transfer
• hint

Examples and cost are on the developer's site .

Call counter in real time + statistics

Opportunities:

• Display the number of simultaneous calls in real time
• Load schedule year, month, week, day, hour
• Email Notifications

Download the demo .

Call Records Management

3CX Exporter allows you to transfer of Call Detail Records (CDR) from your own 3CX base (PostgreSQL) to Microsoft SQL Server or MySQL. This is a small Windows service that synchronizes external database with 3CX.

Moving Call Detail Records from 3CX to SQL Server or MySQL reduces the burden on PBX and allows you to create your own reports.

www.voiptoys.com/3cx-exporter-for-call-detail-records

Automatic notification of emergency dialing

When dialing the emergency number (911 in the case of Western colleagues), the plug-in sends alerts to those in charge through all possible channels. Voice notifications by phone use Text-To-Speech engine.



Description and demo .

And others

The usefulness of other developments for the Russian market raises questions (due to the low prevalence of applications with which we dock), so you can simply list them without detail:

• AutoTask - Helpdesk
• ConnectWise - Helpdesk
• Zendesk - ticket system
• ConnectBooster - card payment system via phone

If, nevertheless, there is interest, then you can see the description here .

Where to start?

• 3CX API is available only in a commercial version or with a DEMO-key, which opens up full functionality for 2 simultaneous lines - 3CXP-DEMO-EDIT-VEI4
• Distribution IP-PBX 3CX 14 version can be downloaded here .
• Download 3CXPhone for Windows

For those who have 2 lines a little, from September 1, it became possible to order a temporary key for 1 month (4, 8 or 16 simultaneous calls)