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The company offers people money so that they do not work there.



Imagine - you settled in the company for a trial period. You get paid while you are studying. And as soon as the learning process is completed, your boss offers you to pay the entire salary plus a thousand dollars on top, so that you do not work.

Meanwhile, this is exactly what Zappos.Com does - the largest online shoe seller in the world (the company's turnover increased from $ 70 million to a billion in five years).
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While most online retailers try to avoid communicating with customers by limiting it to e-mail or inquiries through the company's website, which are passed through thousands of filters and response autogenerators, Zappos publishes its phone wherever it’s possible, calling customers Problems.

While telephone support from most companies is lame (long wait, indifference, rudeness, lack of professionalism), Zappos buyers sing praises to companies.

Of course, the high quality of the “support” is explained by the fact that Zappos selects the right people, trains and educates them for a long time, and also pays for their work with dignity. But it is the selection element that is critical. If a person agrees to a bribe (by the way, such 10%), then he is clearly made from the wrong test that the online retailer needs.

The refusal bonus, known in the company as The Offer, was initially set at $ 100, then upgraded to $ 500, and finally reached one thousand. Company director Tony Hsieh explains that the company's rapid expansion makes hiring customer support professionals an increasingly difficult task. Therefore, he is still ready to raise the stakes, in order to calculate the freeloaders and hackers so that they do not fall into the ranks of the Zappos workers.

Source - WhatChto.ru ( The average American family robs the world at $ 7,200 annually. )

Source: https://habr.com/ru/post/26466/


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