The hoster has disabled the server
This morning the hoster disconnected the server without warning. I will not begin to describe how they lied to me on the phone, how I waited for hours for answers to my letters. Five hours after the outage, I finally received a letter with the following content:
After To restore the connection, they need to fax a) an explanatory note describing the reasons for which the “flood” was made and b) a letter of guarantee with the promise of “not doing this again” - I quote the words of technical support. I sent a letter of guarantee and told the support that I could not write an explanatory note, because Without connecting to the server, it is impossible to establish the cause and the very fact of “flooding”.
I was promised tomorrow to consider my letter of guarantee and a request to restore the server connection to the Internet. Provided that tomorrow at ten in the morning they consider and immediately turn on the server, the downtime will be 24 hours.
The question to the community is how ethical it was for the hoster to shut down the server based on the data in the above quoted letter?
Hello!
Your server (1414) has been disabled for flood.
09: 52: 37.044362 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.044377 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.044500 IP 89.108.93..60965> 208.74.170.36.2849: UDP, length
8192
09: 52: 37.044621 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.044740 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.044755 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.044877 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.044992 IP 89.108.93.xxx> 208.74
823338 (09:52:51): .170.36: udp
09: 52: 37.045108 IP 89.108.93..60965> 208.74.170.36.2849: UDP, length
8192
09: 52: 37.045246 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.045370 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.045499 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.045729 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.045743 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.045863 IP 89.108.93..60965> 208.74.170.36.2849: UDP, length
8192
09:
823338 (09:52:51): 52: 37.045996 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.046113 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.046243 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.046357 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.046366 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.046491 IP 89.108.93..60965> 208.74.170.36.2849: UDP, length
8192
09: 52: 37.046615 IP 89.108.93.xxx> 208.74.170.36: udp
09: 52: 37.046852 IP 89.108.93.xxx> 208.74.17
823338 (09:52:51): 0.36: udp
')
- Sincerely, Sinev Alexander.
Specialist round the clock technical support data center
Dear colleagues, I would like to get advice on the following issue.
After To restore the connection, they need to fax a) an explanatory note describing the reasons for which the “flood” was made and b) a letter of guarantee with the promise of “not doing this again” - I quote the words of technical support. I sent a letter of guarantee and told the support that I could not write an explanatory note, because Without connecting to the server, it is impossible to establish the cause and the very fact of “flooding”.
I was promised tomorrow to consider my letter of guarantee and a request to restore the server connection to the Internet. Provided that tomorrow at ten in the morning they consider and immediately turn on the server, the downtime will be 24 hours.
The question to the community is how ethical it was for the hoster to shut down the server based on the data in the above quoted letter?
Source: https://habr.com/ru/post/26372/
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