We write and listen to conversations in 3CX
Call recording is one of the most requested functions in a telephone exchange. In 3CX, this feature is already built in and is available for 100% of subscribers for any commercial license.
How to record?
3CX writes all calls to a specific subscriber, does not distinguish incoming / outgoing / external / internal system. To enable - put in the admin daw.
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Additionally, you can customize the path for recording.
Of course, besides the total record of everything, there is a record on request. To do this, use 3CX Phone (only in softphone mode). In the application, just press REC. Recording during a call can be turned on and off without restriction.
The recording itself is conducted as follows, folders with internal numbers (for example, 100) are automatically created at the specified path and the conversation recording files are added to it.
The file format is wav, the name consists of the following components.
DisplayName_Ext_DialedNum_YearMonthDayHourMinuteSecond.wav , where
By the way, there is an alternative way to search for records with third-party utilities, described here .
How to listen?
You can listen to calls in two ways:
1. Through general statistics
2. Via softphone
Records in statistics
It is enough to follow the link of the form
Access rights are set in the user settings.
Filter select calls of interest. Record files will be available in the right column as downloadable files.
Softphone Entries
Only the records of a specific subscriber are displayed here. You can download the file or listen through the phone.
How to administer?
You can administer (more precisely, delete) the record at the admin level, and you can give this option to the subscriber.
As previously mentioned, the records are stored as files in a dedicated folder. The easiest way is to delete these files, although in this case there will be links to them in the database.
The second way to allow the subscriber to delete statistics records.
The third opportunity is via 3CX Phone.
In this case, the subscriber must have appropriate rights.
It will be even more convenient
In 3CX Phone System v 14 , the final release that we are waiting for the other day, we added a quota for sound files in the settings, now you can set the limitation period:
Setting the statute of limitations:
All files older than the specified time will be automatically deleted.
Sound Management (Recording Management)
Sound Management Manager, where you can manually download a file or delete it manually.
This is not the end of the recording capabilities, and you lack the current functionality, you can make a customized system from the open-sorce component. In a nutshell, this is a recording module OrkAudio, MySQL and Apache. Recording is carried out on the principle of a traffic sniffer from the PBX port. Detailed instructions on how to set up are here .
That's all, good luck!
How to record?
3CX writes all calls to a specific subscriber, does not distinguish incoming / outgoing / external / internal system. To enable - put in the admin daw.
')
Additionally, you can customize the path for recording.
Of course, besides the total record of everything, there is a record on request. To do this, use 3CX Phone (only in softphone mode). In the application, just press REC. Recording during a call can be turned on and off without restriction.
The recording itself is conducted as follows, folders with internal numbers (for example, 100) are automatically created at the specified path and the conversation recording files are added to it.
The file format is wav, the name consists of the following components.
DisplayName_Ext_DialedNum_YearMonthDayHourMinuteSecond.wav , where
- DisplayName - Caller Name
- Ext– internal number
- DialedNum - number from where or where called
- YearMonthDayHourMinuteSecond - call duration
By the way, there is an alternative way to search for records with third-party utilities, described here .
How to listen?
You can listen to calls in two ways:
1. Through general statistics
2. Via softphone
Records in statistics
It is enough to follow the link of the form
IP__:5000/reports IP__:5000/reports . For access, you need either an admin password or rights to access statistics.Access rights are set in the user settings.
Filter select calls of interest. Record files will be available in the right column as downloadable files.
Softphone Entries
Only the records of a specific subscriber are displayed here. You can download the file or listen through the phone.
How to administer?
You can administer (more precisely, delete) the record at the admin level, and you can give this option to the subscriber.
As previously mentioned, the records are stored as files in a dedicated folder. The easiest way is to delete these files, although in this case there will be links to them in the database.
The second way to allow the subscriber to delete statistics records.
The third opportunity is via 3CX Phone.
In this case, the subscriber must have appropriate rights.
It will be even more convenient
In 3CX Phone System v 14 , the final release that we are waiting for the other day, we added a quota for sound files in the settings, now you can set the limitation period:
Setting the statute of limitations:
- Automatically delete all recording older than (deleting talk recording files older than the specified time), specifies a value from 1 to 30 days.
- Automatically delete all voice mails older than (deletes voice mail files older than), specifies a value from 1 to 30 days.
All files older than the specified time will be automatically deleted.
Sound Management (Recording Management)
Sound Management Manager, where you can manually download a file or delete it manually.
This is not the end of the recording capabilities, and you lack the current functionality, you can make a customized system from the open-sorce component. In a nutshell, this is a recording module OrkAudio, MySQL and Apache. Recording is carried out on the principle of a traffic sniffer from the PBX port. Detailed instructions on how to set up are here .
That's all, good luck!
Source: https://habr.com/ru/post/263531/
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