Hello, SaaS | Remote work 2
The first post on the topic of Remot in Dental Cloud has caused enough interest and it is logical to write a sequel. This time I just collected the most interesting opinion of the CEO of SaaS and Cloud services - Terrasoft , SkyparkCDN , MoySklad , Oblakoteka , Sopiny . I don’t draw conclusions from any of these opinions, but I am pleasantly surprised that all such work is practiced. Thanks to colleagues for the comments and the number of life hacking on the remote rolls over!
Terrasoft Kostereva Katerina Managing Partner
The best example of the remote work of our company is the interaction with the office in Boston. The main communication tool is bpm'online's own CRM system, with which we work on transactions, projects, plan joint meetings, call each other through the built-in IP-telephony and communicate in the corporate social network. Due to the opportunity to communicate at any time using the built-in CRM capabilities, sometimes we communicate with colleagues from Boston even more often than with colleagues on the floor below, as operational issues arise more often. The frequency of regular planning meetings depends on the roles. For example, I hold a rally for sales in the US once a week, once a week for marketing, and once a week for general issues with the director of the US office. Efficiency is monitored throughout the company using metrics, here distance does not matter at all.
')
So, with modern communication tools I hardly see the difference between remote interaction and work in the same office. The only thing is that remotely we do not conduct strategic sessions and rarely brainstorm. For such meetings we fly across the ocean in one direction or the other.
Terrasoft is the leader in the CRM system market, with a team of 550 people, the bpm'online system is included in the Gartner magic quadrant, in Forrester Wave and in the TOP-15 CRM systems (ISM).
SkyparkCDN - instant content delivery service from your site to users around the world. Ekaterina Knyazeva CMO
At the start there were a lot of employees at remote work (people tested by our past projects), but now there are a few such employees - everything has become more dynamic. It is convenient for us when a person is on staff, in a team. We don’t transfer the main business tasks to the remote - only auxiliary ones. However, developers are always welcome. We have a lot of advanced tools used in development, so it’s convenient for us to work from anywhere and with anyone. Formerly, for example, there were developers from Ukraine. Communications are carried out in HipChat, Jira, mail. From Skype refused. The main disadvantage of distant work is that it is difficult to keep an employee informed of all the details and changes. Who works with us remotely - an accountant, several people from technical support, adviser, HR. sometimes we hire a lawyer.
Integration cloud platform Oblakoteka. Maxim Zakharenko CEO
Cloudflow is a service company, that is, we have several lines of specialists involved in working with clients and in accompanying services: support specialists, system administrators, and customer service managers. The second part of the company is a block of services development: managers, developers. Almost all of these roles, and this is more than half of the number of companies, we work in the state, but completely remotely. Our office has approximately 50% of employees, that is, we all cannot physically come “to work” and a small office is a good saving. We have office staff, mainly related to the sale and workflow with fixed tables, but there are 3 tables with some thin clients for those who came to work today in the office. The second savings on desktop devices. I'm just not interested in what devices the employees work with; accordingly, I didn’t buy anything.
The first element for the implementation of remote work is the placement of all IT resources and information systems in the cloud so that there is access from anywhere in the Internet. We ourselves work in this mode and there is simply no local data anywhere. The second key element is the helpdesk system, in which all interaction is recorded at the request of customers or within the company. It also has control over the timing of tasks, the automatic transfer of tasks within the group, the necessary reports, thus almost total control of the results, but not the processes.
As a communication, a virtual PBX is used with the possibility of redirection to any computer or mobile number with recording of conversations and recording the results of communication; for internal communication, integrated Skype and Lync.
We see no serious drawbacks in such a company organization. All are almost always available and can solve their problems.
We know each other for a long time, so we miss a bit of communication and try to meet at a full-time meeting at least once a month, but this is not because there is a working need.
MoySklad Askar Rakhimberdiev CEO
I treat remote work as an inevitable evil. In terms of efficiency, it’s best when everyone is in the same office.
But sometimes you have to make compromises. Our support department is partially located in Nizhny Novgorod. Basically, for economic reasons - the cost of the office and the salaries of employees in Nizhny is much lower. It was easy for us to organize such a scheme of work, since the whole company is sitting in the clouds. Working with tickets through Zendesk and JIRA, cloud PBX Telfin - from this point of view there is not much difference where employees are physically located. The experience of a remote office in Nizhny turned out to be positive for us. From the negative points - the training of new employees is much slower, you have to go there from Moscow or invite them here.
If a remote office has its advantages and disadvantages, then working from home, from my point of view, is an unequivocal evil. Allegedly, there are too many distractions in the office. Houses them much more! (Especially if there are children in the family.) As a result, the working day is shifted to the night when everyone is asleep and something can be done. The employee has a constant feeling that he works too little, even if the time spent on work is spent more than the norm.
The main thing: we are not robots, and the emotional background plays a big role. In a good team, we recharge our colleagues with positive energy. If necessary, we can recharge ourselves. New ideas arise, as a rule, in the course of discussion and live communication. When working remotely, this is nothing and can not be.
Copiny and Teamdesk Dmitry Chistov CEO
We at Copiny are developing an online business customer support community. Using our platform, you can create and configure a customer support forum, a knowledge base and feedback on your website and reduce customer service costs in 5 minutes. Our company is from Bryansk, so the first office was opened here. In 2013, he earned a full-fledged Moscow office, which we opened for the development of sales and marketing.
Now we have:
The center of all communications is Skype and Bitrix24. In addition, each team has its own tools, such as Jira for development and CRM for sales. Recently, we have a quarterly general call, which allows the entire team to gather in one place and discuss current affairs, plans and results. Within groups (development, sales, marketing), communication is ongoing.
In general, I have always been for office and offline communication. Nothing can replace tea and personal presence. However, from a business point of view, remote employees and the possibility of online communications are just a fairy tale! We tried in vain to find an online marketer in Bryansk for 3 months, eventually found in Ryazan and at adequate (unlike Moscow) prices.
Whether more will be when we open an office in the Valley.
and just sent a video recording of the transfer of our project on JSON.TV. I share.
Lesha Kalachnikov Adviser Dental Cloud ComfortWay
“Hello, SaaS” series materials
Terrasoft Kostereva Katerina Managing Partner
The best example of the remote work of our company is the interaction with the office in Boston. The main communication tool is bpm'online's own CRM system, with which we work on transactions, projects, plan joint meetings, call each other through the built-in IP-telephony and communicate in the corporate social network. Due to the opportunity to communicate at any time using the built-in CRM capabilities, sometimes we communicate with colleagues from Boston even more often than with colleagues on the floor below, as operational issues arise more often. The frequency of regular planning meetings depends on the roles. For example, I hold a rally for sales in the US once a week, once a week for marketing, and once a week for general issues with the director of the US office. Efficiency is monitored throughout the company using metrics, here distance does not matter at all.
')
So, with modern communication tools I hardly see the difference between remote interaction and work in the same office. The only thing is that remotely we do not conduct strategic sessions and rarely brainstorm. For such meetings we fly across the ocean in one direction or the other.
Terrasoft is the leader in the CRM system market, with a team of 550 people, the bpm'online system is included in the Gartner magic quadrant, in Forrester Wave and in the TOP-15 CRM systems (ISM).
SkyparkCDN - instant content delivery service from your site to users around the world. Ekaterina Knyazeva CMO
At the start there were a lot of employees at remote work (people tested by our past projects), but now there are a few such employees - everything has become more dynamic. It is convenient for us when a person is on staff, in a team. We don’t transfer the main business tasks to the remote - only auxiliary ones. However, developers are always welcome. We have a lot of advanced tools used in development, so it’s convenient for us to work from anywhere and with anyone. Formerly, for example, there were developers from Ukraine. Communications are carried out in HipChat, Jira, mail. From Skype refused. The main disadvantage of distant work is that it is difficult to keep an employee informed of all the details and changes. Who works with us remotely - an accountant, several people from technical support, adviser, HR. sometimes we hire a lawyer.
Integration cloud platform Oblakoteka. Maxim Zakharenko CEO
Cloudflow is a service company, that is, we have several lines of specialists involved in working with clients and in accompanying services: support specialists, system administrators, and customer service managers. The second part of the company is a block of services development: managers, developers. Almost all of these roles, and this is more than half of the number of companies, we work in the state, but completely remotely. Our office has approximately 50% of employees, that is, we all cannot physically come “to work” and a small office is a good saving. We have office staff, mainly related to the sale and workflow with fixed tables, but there are 3 tables with some thin clients for those who came to work today in the office. The second savings on desktop devices. I'm just not interested in what devices the employees work with; accordingly, I didn’t buy anything.
The first element for the implementation of remote work is the placement of all IT resources and information systems in the cloud so that there is access from anywhere in the Internet. We ourselves work in this mode and there is simply no local data anywhere. The second key element is the helpdesk system, in which all interaction is recorded at the request of customers or within the company. It also has control over the timing of tasks, the automatic transfer of tasks within the group, the necessary reports, thus almost total control of the results, but not the processes.
As a communication, a virtual PBX is used with the possibility of redirection to any computer or mobile number with recording of conversations and recording the results of communication; for internal communication, integrated Skype and Lync.
We see no serious drawbacks in such a company organization. All are almost always available and can solve their problems.
We know each other for a long time, so we miss a bit of communication and try to meet at a full-time meeting at least once a month, but this is not because there is a working need.
MoySklad Askar Rakhimberdiev CEO
I treat remote work as an inevitable evil. In terms of efficiency, it’s best when everyone is in the same office.
But sometimes you have to make compromises. Our support department is partially located in Nizhny Novgorod. Basically, for economic reasons - the cost of the office and the salaries of employees in Nizhny is much lower. It was easy for us to organize such a scheme of work, since the whole company is sitting in the clouds. Working with tickets through Zendesk and JIRA, cloud PBX Telfin - from this point of view there is not much difference where employees are physically located. The experience of a remote office in Nizhny turned out to be positive for us. From the negative points - the training of new employees is much slower, you have to go there from Moscow or invite them here.
If a remote office has its advantages and disadvantages, then working from home, from my point of view, is an unequivocal evil. Allegedly, there are too many distractions in the office. Houses them much more! (Especially if there are children in the family.) As a result, the working day is shifted to the night when everyone is asleep and something can be done. The employee has a constant feeling that he works too little, even if the time spent on work is spent more than the norm.
The main thing: we are not robots, and the emotional background plays a big role. In a good team, we recharge our colleagues with positive energy. If necessary, we can recharge ourselves. New ideas arise, as a rule, in the course of discussion and live communication. When working remotely, this is nothing and can not be.
Copiny and Teamdesk Dmitry Chistov CEO
We at Copiny are developing an online business customer support community. Using our platform, you can create and configure a customer support forum, a knowledge base and feedback on your website and reduce customer service costs in 5 minutes. Our company is from Bryansk, so the first office was opened here. In 2013, he earned a full-fledged Moscow office, which we opened for the development of sales and marketing.
Now we have:
- development office in Bryansk and sales office in Moscow. The distribution of employees is approximately 50 to 50.
- we also have several remote employees from Ryazan, Gelendzhik, Moscow.
- remote employees are formalized under an employment contract (for temporary workers, we draw up a contract).
The center of all communications is Skype and Bitrix24. In addition, each team has its own tools, such as Jira for development and CRM for sales. Recently, we have a quarterly general call, which allows the entire team to gather in one place and discuss current affairs, plans and results. Within groups (development, sales, marketing), communication is ongoing.
In general, I have always been for office and offline communication. Nothing can replace tea and personal presence. However, from a business point of view, remote employees and the possibility of online communications are just a fairy tale! We tried in vain to find an online marketer in Bryansk for 3 months, eventually found in Ryazan and at adequate (unlike Moscow) prices.
Whether more will be when we open an office in the Valley.
and just sent a video recording of the transfer of our project on JSON.TV. I share.
Lesha Kalachnikov Adviser Dental Cloud ComfortWay
“Hello, SaaS” series materials
- Part I | remove all unnecessary, hit the target, experiment
- Part 2 | invaluable experience of Russian ISV
- Part 3 | sales through an affiliate channel that may not be needed
- Part 4 | Startup Quickme - communication and collaboration of small teams
- Part 5 | widespread SaaS integration, how nice the threat is to the rest of the software business or how 1 + 1 turns into 3
- Part 6 | Quickme story for partners or 7 reasons to do things together
- Part 7 | why not sell SaaS?
- Part 8 | SaaS - the realities of the Russian market
- Accidentally forgotten Part 9 | Legal Fog SaaS
- Part 10 | Business Model Metrics
- Part 11 | Cloud Services Reviews / UX and Usability Testing
- Part 12 | Mobile revolution of access to the clouds: how to change the operator in "one click"
- Part 13 | Three steps roaming technology
- Part 14 | Somersaults with prices
- Part 15 | Virtual SIM? No, not heard
- Part 16 | Own mobile network WI-FI
- Part 17 | Personal data and medical secrets in the cloud
- Hello, SaaS | PR and marketing Dental Cloud
- Hello, SaaS | Remote to all
Source: https://habr.com/ru/post/258809/
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