Time difference, outsourcing and work life of the admin
At one o'clock the admin phone is ringing.
Call Path:
The admin wakes up, picks up the phone, hears a "beep-beep-biiyip", yeah, St. Petersburg support.
Answer: “those. support, listen. " Listens. He thinks, “what the fuck?”, Turns on the nightlight, opens the left eye. Stsuko, the admin cat gnawed through the patch “server” (this is a ten-year pillar with an eight-gig screw), which stands in his room. He looks at his watch, replies, “I'm sorry, we have preventive maintenance according to the regulations of the contract.”
')
He straightens his cowards, the mother’s mother, gets out of bed, looks for another patchcord. Does not find. Swearing. He thinks, looks at his watch. Removes the patchcord from the second “server” (this is an IBM Thinkpad laptop of the year 99, it only has nginx, which sends requests to Moscow Moscow, where everything is really spinning), peeps.
He sleeps quietly until the morning - he wakes up in the morning from a call from a local client, peels the patchcord back, goes to buy a new one, until clients in St. Petersburg and Moscow are awake :)
Call Path:
- In St. Petersburg, a client picks up the phone, dials a city number and hears a melodious female voice. “You called the company’s technical support service such and such, click ...” music plays in the handset. The client listens to music and imagines people in blue overalls and branded caps from photos on the website, who are on duty day and night in a sterile data center.
- Connection via SIP to the server at Dedik in Moscow / USA / Anywhere, anywhere, only cheaper.
- The server is trying to call the admin on the laptop - bummer.
- The server calls the admin to the mobile.
The admin wakes up, picks up the phone, hears a "beep-beep-biiyip", yeah, St. Petersburg support.
Answer: “those. support, listen. " Listens. He thinks, “what the fuck?”, Turns on the nightlight, opens the left eye. Stsuko, the admin cat gnawed through the patch “server” (this is a ten-year pillar with an eight-gig screw), which stands in his room. He looks at his watch, replies, “I'm sorry, we have preventive maintenance according to the regulations of the contract.”
')
He straightens his cowards, the mother’s mother, gets out of bed, looks for another patchcord. Does not find. Swearing. He thinks, looks at his watch. Removes the patchcord from the second “server” (this is an IBM Thinkpad laptop of the year 99, it only has nginx, which sends requests to Moscow Moscow, where everything is really spinning), peeps.
He sleeps quietly until the morning - he wakes up in the morning from a call from a local client, peels the patchcord back, goes to buy a new one, until clients in St. Petersburg and Moscow are awake :)
Source: https://habr.com/ru/post/24477/
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