The story about the service or how I handed over the communicator for repair
HTC P3450 (Touch) UPDATED
I had a crack at the top of the case on my device, moreover, I didn’t drop it and didn’t beat + the sync connector worked badly, sometimes it didn’t charge.
Bore into one of the official services of HTC
')
he was taken for diagnostics, after 15 minutes he was returned with the conclusion that both defects were warranted and one of them was already fixed, and the new case would have to wait a week, because there are no blacks available, or put the other (red / green), while leaving the back cover black, while they could not give a replacement phone, as written in the warranty.
“A company that produces a warranty repair is obliged to issue a replacement in the form of a device of the same functionality and price category as the unit that was put in for repair, for the period of repair”
in the end, I wrote a waiver of repair, went to the main service, which at the same time is a division of Euroset. Previously I called and found out whether there are replacement devices, they asked me for a price, and said that there is no such functionality and price, but there is worse than a Nokia, but it's not all bad.
I come to this Proservis, my phone is accepted, the act says “Scratches on the screen and mechanical damage to the case”, those. the specialist asks to sign the act of delivery, saying that I will not sign because there are no scratches on the screen, but they are only on the protective film, he says that for him it does not matter and in that case he will not take the device. Okay, I gave it, and what was my surprise when he brought me some kind of shit in the form of a Fly from which Simka fell out and he did not turn on, then he brought Pantech.
They told me on the phone that when I get a Nokia I have to write a statement saying that I would be given a substitute for the communicator when they appear.
Okay, let Pantech, I ask the tech. Specialist for the application form, he refuses to give it, citing the fact that he has already given a replacement, says that they are not obliged to give anything at all, but he refuses to read the warranty provisions for me. I call again in those support, they say ask for the form, write a statement, saying that they refuse to give the form. And I get the answer "Solve your problems yourself." I left the office, arrived at the Euroset office, wrote a claim on this Proservis, wrote everything up, asking to be informed about the results of the phone call ...
signatures and seals stating that the claim was accepted, asked for delivery, and took a copy
look at the sequel when I'll get
UPD: A fault with a crack was recognized by HTC as a guarantee, they pulled some kind of bolt there, right now I found 3 more people with a similar crack
UPD2: The first official service to which I carried the device called the 3G Zone on clean ponds, there I was done with the connector, really very good service, service for the top five. He left there for the reason that they could not give a replacement.
UPD3: I wrote a little letter to Evgeny Chichvarkin ...
Voila! 10:09 call from the Proservis manager. They offered a normal phone for substitution.
I had a crack at the top of the case on my device, moreover, I didn’t drop it and didn’t beat + the sync connector worked badly, sometimes it didn’t charge.
Bore into one of the official services of HTC
')
he was taken for diagnostics, after 15 minutes he was returned with the conclusion that both defects were warranted and one of them was already fixed, and the new case would have to wait a week, because there are no blacks available, or put the other (red / green), while leaving the back cover black, while they could not give a replacement phone, as written in the warranty.
“A company that produces a warranty repair is obliged to issue a replacement in the form of a device of the same functionality and price category as the unit that was put in for repair, for the period of repair”
in the end, I wrote a waiver of repair, went to the main service, which at the same time is a division of Euroset. Previously I called and found out whether there are replacement devices, they asked me for a price, and said that there is no such functionality and price, but there is worse than a Nokia, but it's not all bad.
I come to this Proservis, my phone is accepted, the act says “Scratches on the screen and mechanical damage to the case”, those. the specialist asks to sign the act of delivery, saying that I will not sign because there are no scratches on the screen, but they are only on the protective film, he says that for him it does not matter and in that case he will not take the device. Okay, I gave it, and what was my surprise when he brought me some kind of shit in the form of a Fly from which Simka fell out and he did not turn on, then he brought Pantech.
They told me on the phone that when I get a Nokia I have to write a statement saying that I would be given a substitute for the communicator when they appear.
Okay, let Pantech, I ask the tech. Specialist for the application form, he refuses to give it, citing the fact that he has already given a replacement, says that they are not obliged to give anything at all, but he refuses to read the warranty provisions for me. I call again in those support, they say ask for the form, write a statement, saying that they refuse to give the form. And I get the answer "Solve your problems yourself." I left the office, arrived at the Euroset office, wrote a claim on this Proservis, wrote everything up, asking to be informed about the results of the phone call ...
signatures and seals stating that the claim was accepted, asked for delivery, and took a copy
look at the sequel when I'll get
UPD: A fault with a crack was recognized by HTC as a guarantee, they pulled some kind of bolt there, right now I found 3 more people with a similar crack
UPD2: The first official service to which I carried the device called the 3G Zone on clean ponds, there I was done with the connector, really very good service, service for the top five. He left there for the reason that they could not give a replacement.
UPD3: I wrote a little letter to Evgeny Chichvarkin ...
Voila! 10:09 call from the Proservis manager. They offered a normal phone for substitution.
Source: https://habr.com/ru/post/23928/
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