What is my browser? Staff telepath leaves vacation
Today Valera came to your site and found that Main Feature does not work on it. Yesterday I was still working, but today I am not. He immediately turned to tech support with an exhaustive letter:
A quick check showed that the site is OK - the layout has not moved, the main features are available. What is the standard help desk response in this situation? That's right: "Sorry, all the telepaths are on vacation."
And the clarification of details begins:
- What is your browser?
- Well, so, little blue.
- It is clear, but what version?
- Version? Windows
- No, Windows is an operating system. And what browser version?
- Where can I see it?
')
And so on. But we have not yet reached the screen resolution and language settings.
In general, gathering information about a user's browser is a pain.
It is solved simply. We give the user a link to the page that collects the necessary information for the support service. Quickly and does not annoy a person.
In the English-language Internet there are several services for collecting information about the browser. But even the best of them have flaws:
In runet with alternatives worse. From decent - only internet.yandex.ru , which meets with a friendly inscription:
In addition, the user may not be obvious how to take information from him. The most noticeable call to action on the page - the huge “Download new Yandex browser” button - is not related to the collection of diagnostics.
In general, meet the staff telepath for your technical support - whatbrowser.ru :
One could collect more information: plugins, supported HTML5 and CSS3 features. If you need them - write in the comments!
Again, nothing works! When will you fix it?
A quick check showed that the site is OK - the layout has not moved, the main features are available. What is the standard help desk response in this situation? That's right: "Sorry, all the telepaths are on vacation."
And the clarification of details begins:
- What is your browser?
- Well, so, little blue.
- It is clear, but what version?
- Version? Windows
- No, Windows is an operating system. And what browser version?
- Where can I see it?
')
And so on. But we have not yet reached the screen resolution and language settings.
In general, gathering information about a user's browser is a pain.
It is solved simply. We give the user a link to the page that collects the necessary information for the support service. Quickly and does not annoy a person.
In the English-language Internet there are several services for collecting information about the browser. But even the best of them have flaws:
- Many users are completely lost in the form of text in English, and not even able to click on the Copy button.
- The source code is closed, it will not work to embed a similar diagnosis on your website.
In runet with alternatives worse. From decent - only internet.yandex.ru , which meets with a friendly inscription:
Attention: if you have not personally applied for help to the Yandex Support Service, do not send information to anyone on this page.
In addition, the user may not be obvious how to take information from him. The most noticeable call to action on the page - the huge “Download new Yandex browser” button - is not related to the collection of diagnostics.
In general, meet the staff telepath for your technical support - whatbrowser.ru :
- Minimalistic page with the only obvious option.
- Collects all key indicators (browser versions and OS, user agent, flash, cookies, java, resolution, language).
- Source codes are open, it is easy to embed similar functionality on your website (detailed instructions on github).
One could collect more information: plugins, supported HTML5 and CSS3 features. If you need them - write in the comments!
Source: https://habr.com/ru/post/235039/
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