Dallas police did not cope with the new software, 20 detainees were released

Police in the US city of Dallas blames “too complicated” software for not being able to process documents for more than 20 detainees in June. All had to be released shortly after being taken into custody. Among them are accused of violent crimes.

By law, the police must issue a detainee within three days. If he does not have time to do this, the suspect is released without bail or prolongs up to 10 days. Police said that the problems with the paperwork are caused by "unforeseen failures" and difficulties in working with the new document management program.

Criminal cases for 20 people resumed, now the authorities are trying to find them.

Police promise to improve in the future, as employees get used to the program. “It's like a new car,” explains Christine Smith, the deputy police chief, in an interview with the Dallas Morning News. “You need a new car, but you are not familiar with all the gadgets in it.” By the way, the development and implementation of a new document management system cost $ 4 million.
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The police authorities had to make excuses not only to journalists, but also to the city commission for finance and audit. The director of the police department, David Brown, directly told the commission that such problems could have been expected because many employees had taken refresher courses a few months ago, and have now forgotten everything. “We have three generations of police officers,” said Brown. - Some of the younger officers learned faster and better. Some of the veterans have more difficulty with technology, so they need more time to learn. ”

The police department admits that the software upgrade has become a nightmare and has created a real mess. The previous document management system has been used by the police for more than 30 years.

Although the story happened in distant America, but this is quite a typical case. When a large bureaucratic office introduces a new software version or a new operating system, the work can practically stop until the older employees write down all the necessary keyboard shortcuts in the notebook. Some of them for 30 years only managed to fully master the old software, and then suddenly such dramatic changes.