Training Course - ITIL® V3 Foundation: ITIL Basics for IT Service Management

When: June 24 to 26
Where: Kiev, MUK Training Center

Annotation:
The course covers the basics of IT service management (IT Service Management - ITSM), systematized in the IT infrastructure library (Information Technology Infrastructure Library - ITIL) version 3. In the learning process, students share experiences, discuss both the real problems that arise in their work, and and practical examples given by the instructor. The most important role in the educational process is played by The Race to Results Service Management Simulation - this is the newest component in HP's educational portfolio dedicated to the organization of IT services. The game brilliantly shows how the ITIL life cycle, basic concepts, processes and roles work in the 3rd version of ITIL, and ultimately represents all aspects of Service Management.

The course prepares for the certification exam for “ITIL (V3) Foundation Certificate in IT Service Management”. Under the cut summary and for whom the course is designed.
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For whom:
IT specialists and managers involved in the provision of IT services required for their companies
System and network administrators, system analysts and designers
Managers of any level interacting with IT managers or planning such interaction
Managers and employees of IT support services who plan to introduce a new one, as well as replace or optimize the existing IT support technology
Preliminary preparation
General information about hardware and software of computers and network infrastructure
Use of computer tools and technologies in daily work

Course summary

Management of IT-services as a practice (methodology)
Service Design
Service life cycle
Continuous Service Improvement
Concepts, roles and functions
Introduction to IT Service Management Methodology
Service Transition
Introduction of the concept of life cycle
Architecture and technology for managing IT services
Service Strategy
Introduction to ITIL
Service Operation
Key principles, models, concepts
Professional ITIL Qualification Scheme

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MUK-Service - all types of IT repair: warranty, non-warranty repair, sale of spare parts, contract service