CEO - closer to the people!
Thirteen years ago, I began my career as a presales engineer. After I worked as a product manager and CEO, and learned one lesson that always helped me - “you will never be mistaken if you work in close proximity with clients.”
All CEOs initially cringe like support staff. They try to understand their customers, solve problems and improve the product. But as they grow, they enjoy their privileges in order to see a more global picture, a higher level. Our support service is processing more than 300 requests per day, and I still do direct support as much as possible. It helps me to get better in my work.
That is why we are launching the #CEOonSupport campaign - to remind managers of the importance of direct support and conversation with customers. If you are interested, log in to your support system and spend a little time on customer support. Then share your impressions on a blog, for example, on twitter, using the hash tag #CEOonSupport.
Feel free to tell about my initiative to those CEOs who might be interested in this!
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Translator's afterword: I am in no way affiliated with the organization mentioned in the context. I just love interesting original ideas, so I decided to share with readers Habr.
PS Dear minus, I will be very grateful for the constructive criticism in the comments :)
All CEOs initially cringe like support staff. They try to understand their customers, solve problems and improve the product. But as they grow, they enjoy their privileges in order to see a more global picture, a higher level. Our support service is processing more than 300 requests per day, and I still do direct support as much as possible. It helps me to get better in my work.
That is why we are launching the #CEOonSupport campaign - to remind managers of the importance of direct support and conversation with customers. If you are interested, log in to your support system and spend a little time on customer support. Then share your impressions on a blog, for example, on twitter, using the hash tag #CEOonSupport.
Feel free to tell about my initiative to those CEOs who might be interested in this!
')
Translator's afterword: I am in no way affiliated with the organization mentioned in the context. I just love interesting original ideas, so I decided to share with readers Habr.
PS Dear minus, I will be very grateful for the constructive criticism in the comments :)
Source: https://habr.com/ru/post/219943/
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