Service capable of rating your employees and business

Let me tell you about our new service - “SMS-rating” sms-vote.ru . This is a marketing tool for service companies, allowing them to assess the quality of their work in the eyes of customers by receiving feedback from them via SMS polling.



Many of you have probably encountered a request to evaluate a call to a bank support service or a visit to a service center of a cellular operator. Without a doubt, such feedback is important for quality control. With it, you can do a lot of useful things:

• Link employees to their grades from clients they serve
• Address work with dissatisfied customers
• Offer customers a discount for a rating (even negative)
• Dynamically track the quality of your company's work and quickly make changes to your business processes.

We decided to give an opportunity to any organizations that know the phone numbers of their customers, to set up such a service and immediately start improving the quality. There are a lot of such organizations. These are taxis, online stores, car dealerships, beauty salons, insurers, delivery services, training organizations, state cents. services, etc.



We have been working on the service for more than a year. At the moment, it has a fairly developed functionality, tested and ready for use. Moreover, the service is already used by several fairly large customers throughout Russia.

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Work mechanics:

1. Some customer you provide a service.
2. Upon the provision of the service to the client, manually or automatically, an SMS message is sent with a request to evaluate the quality of work.
3. The customer responds with a digit from 1 to 5.
4. Depending on the settings, the client is sent a final SMS with thanks, a discount code, etc.
5. The obtained customer ratings are available in the form of reports (see below) or can be automatically downloaded to the external system.

Sample reports based on customer ratings:





The service functions both through the site and through API calls from any external systems, including from Microsoft Excel. You can try for free right now.

Technical details

• Servers with GSM modems with parallel sending of SMS are used.
• SMS clients come from a long federal number.
• The cost of a reply SMS with an estimate sent by the client is equal to the cost of sending an SMS to a federal number (0-2 rubles) in accordance with the client’s tariff plan.
• There is an API for sending and receiving SMS with ratings from external systems, incl. sending from Microsoft Excel.

According to the available statistics, up to 40% of clients who received SMS with a request to evaluate the quality of work, give such an assessment. Among the answers there is no one that would constitute a complaint of spam. It is important that people understand that the company is important, their opinion, it seeks to become better.