We put Avaya Contact Recorder (Linux)

Avaya Contact Recorder is a system for selectively or completely recording conversations.

We will install it under the cut.

If interested, please.

We will need:
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CD - Avaya Contact Recorder (Linux) from Avaya Aura Workforce Optimization
(earlier this software was called Witness, although nothing changed except for the name)

DVD disc - Red Hat Enterprise Linux Server 5.4
(Please note that you need a version exactly 5.4 rhel-server-5.4-x86_64-dvd.iso)

Openssl097a-0.9.7a-9.el5_2.1.i386.rpm RPM package
(it is this version, if there will be difficulties with its search, then two options

rhel repository
vault.centos.org

Configuration file - ks.cfg
(obtained using the kickstart2.exe utility from Avaya Contact Recorder,
when creating, do not forget to rearrange the radio button on rh5)

Utility for working with iso images - for example, ultraiso.

If interested, please under the cat.

Further from all of the above, you need to collect one image (based on rhel).
Inside put a daddy, for example witness containing

all from Avaya Contact Recorder (Linux) disk
Openssl097a-0.9.7a-9.el5_2.1.i386.rpm RPM package
configuration file - ks.cfg

Received iso write on the disc and ...
The complete Avaya Contact Recorder installation disc is ready!

Next we need

Server (you can use virtual - for example on ESXi)
The image of rhel-5.4-witness.iso collected in the first part is written to disk.
A pair of not very crooked hands

Loading from the assembled disk in the inviting line we write

linux ks=cdrom:/witness/ks.cfg 

under the condition that the configuration file you put in the witness folder

then the whole installation will take place automatically, the only thing that you will be asked for is the license key rhel, if you have to enter it, if not, just skip this step.

account will be created in accordance with the configuration file

root with password ContactStore

after installation we login in the witness daddy on the disk and run autorun, if nothing happens, then two options

1st
manually install 3 rpm package

jre-6u20-linux-i586.rpm
cscm-10.1-2.i586.rpm
cs-services-3.0.0-1.noarch.rpm

in that order

If in the process an error related to lib.so.4 comes out, then we also set

openssl097a-0.9.7a-9.el5_2.1.i386.rpm

2nd
climb in the installation instructions

and run autorun from the terminal

 cd /media/cdromlabel sh ./autorun 

and in the pop-up window click install

after installation we reboot the server and on port 8080 on the server’s ip address it becomes available to us
Avaya Contact Recorder web interface

Password at the first call

root / ContactStore

The system will immediately ask him to change, use her wise advice.

We put AES without which Contact Recorder will not be able to interact with the CM and accordingly fulfill its role.

We will need:

Avaya Aura Application Enablement Services Drive
Avaya Aura System Platform Disk
Server (a virtual server on ESXi, for example, is also suitable, with installation on a virtual machine there are nuances, after all, a hypervisor on the hypervisor, so for an amateur)

First we install the Avaya Aura System Platform, when installing nothing unusual is asked.

There is a bug / feature - after the first launch, the web-based management interface is not available.

The treatment is simple - reboot.

It may also be necessary to enable / disable ip forwarding, this is done from under the administrator account

admin / admin01 (if not changed during installation)

 ip_forwarding enable ip_forwarding disable 

It is still useful to log in as root and check the status of XEN.

root / root01

 xm list 

must be active domain-0 and udom

Next, we go to the web-interface under the administrator account admin / admin01 (if not changed during the installation process)

Virtual Machine Management -> Solution Template -> Install Template From - then select the source in our case dvd disk - SP CD / DVD - search

Select the found template - aes r6-1-1-30, click to install

Installation starts - a pop-up window will ask about the ip address and password for the login cust

On root, the password will also be requested, but it will not change.
Therefore we use later root / root01 admin / admin01

After successful installation by command

 xm list 

The third line appears.

 Domain-0 aes udom 

It remains to configure Communication Manager and AES.
but this, next time.