Kiev ITSM meeting on September 26

Every day, with a new customer and a new product line, the business increasingly wants to be confident in the stability and efficiency of the IT solutions it uses. Even small disruptions can become critical at an inconvenient moment, not to mention the tools that employees are not comfortable using.
Any service requires careful preparation and testing before it is fully used and relied upon. A well-designed system for supporting internal services, as well as managing external services, allows a long period of time to be sure that we can use the necessary tool at any time.
How to prepare the services, what lies at their core, how to guarantee their availability and how to convey this to the business you can learn at the second Kiev ITSM meeting.



The event will be held on September 26, at 16:00, in the co-working "Chasopys".
Event on Habré .
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Speakers:
Sergey Popov –IT-director of Platinum bank, CIO Platinum Bank 2010 - Now, winner of Best CIO2012 according to the CO version in the category of “small and medium-sized banks”.
Speech title: “SLA> 100%: Impossible – Possible”

Valentin Sysoev - Project Manager at ActiveAudit Agency. Completed more than 20 projects for the implementation of ISO 27001, PCI DSS, PIN Security, ISO 9001, more than 15 audits for compliance with ISO 27001, Cobit4.1 and PCI DSS.
Speech title: Introduction of ISO27000-based ISMS
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Dmitry Pechey has been the head of the server platforms department at Kyivstar since 2008.
Speech title: OLA infrastructure - request and incident management.
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Cyril Goncharuk - business continuity manager, Kyivstar
Topic: Why a business does not understand IT Service Continuity and does not like IT or how to make the process useful.
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Roman Kolos - head of itSMF Ukraine
Topic: "itSMF in Ukraine"
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Natalya Glinskaya - Director of the IT Services Department at Verna since 2008
Topic of the speech: Through the eyes of an advanced CIO. ITSM and ITIL - IT or business tools?
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Andrey Pogorely - IT Director of Starlight Media
Topic: to be specified.

Pre-registration and payment are valid.
For participation, you can find out via PM or on the event website.