The IT Crowd takes place at the offices of Reinholme Industries, a fictional British corporation located in central London. The plot develops around the tricks of the information technology support team consisting of 3 people and working in a dirty, neglected basement that contrasts strongly with the brilliance of modern architecture and magnificent views of London available to the rest of the organization.
Moss and Roy, 2 technicians, are portrayed as absurd botanists or, as Denholm described them, “ordinary dolt”. Despite the extreme dependence of the company on their services, the rest of the employees despise them. Roy's annoyance is expressed in unwillingness to answer calls to technical support, hoping that the phone will stop ringing, as well as using tape recordings with standard tips: “Did you try to turn it off and on again?” And “Is it plugged in exactly?” Moss's wide and intricate knowledge of technical areas is expressed in his extremely precise and at the same time completely incomprehensible sentences. However, Moss demonstrates a complete inability to solve practical problems: put out a fire or remove a spider.
Jen, a new member of the team, is hopelessly backward technically, despite the statement in her resume that she has "great computer experience." Since Denholm, the company's chief, is also technically illiterate, he is convinced to bluff Jen at the interview and designate her as the head of the IT department. Later, the official name of her position is changed to “relationship manager”, but despite this, her attempts to establish mutual understanding between technical specialists and the rest of the staff mostly bring the opposite effect, putting Jen in a situation as ridiculous as her comrades in the department.
Source: https://habr.com/ru/post/19282/
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