How to choose a Unified Communication System
In my last article, I wrote about the price characteristics of IP telephony solutions and Unified Communication (UC) habrahabr.ru/post/184228 . Today I will try to highlight the general issues relating to the choice of the UC system and what you should pay attention to when choosing.
Most manufacturers of telecommunications equipment provide UC tools, including services such as chat, phone call, voice mail, video / audio conferences. With the development of various types of gadgets such as tablets and smartphones, the emphasis on their use is becoming increasingly popular in combination with UC. Support for these devices and a set of possibilities with their use are likely to become the main “battlefield” of manufacturers. However, stationary video conferencing and the possibility of sharing a desktop computer, in the same way the demand UC application. Another significant vector in the development of UC is various cloud applications included under licenses or on the basis of another type of policies, as well as flexible migration between cloud and intra-corporate use. Probably in the near future we will see a combination of such products as UC and Software as a Service (SAAS), offered on the one hand by equipment manufacturers and on the other hand by service providers.
UC systems do not have to be closed on themselves, even if the manufacturer provides the whole range of solutions by itself. They must support integration with the outside world through the most common protocols such as SIP, XMPP, etc.
Another key feature of a successful UC system is its intuitive use. At the dawn of mobile phones, Nokia has won its customers with the simplicity and obviousness of using various functions of the phone. The same can be said today about UC.
It is important to understand that UC is an environment that combines various services (chat, voice, video, fax, etc.) on the one hand, and access devices (desktop computer, mobile phone, fax machine, tablet, smartphone, etc.) on the other hand, and transfer information between them through all existing communication channels. To some extent, UC is a translator of information between different devices using different media. Most manufacturers assemble their communications devices, often acquired on the basis of OEM agreements from third-party companies, but the need to coexist with competitive equipment is important for many organizations. Of course, the use of a multivendor solution places on the shoulders of the integrator great difficulties in the compatibility of equipment, but this often provides economic benefits, and sometimes it is simply necessary because of the user's commitment and habits in using terminal equipment. An important parameter when choosing a manufacturer is its stability in the market. At the same time, if the company is engaged only in this area, and has at least 5 years of positive reputation (this can be seen in the growth of sales and / or profits), it should be given preference at all equal. If UC is a by-product, and acts as a catalyst for sales of the main product, then it is worthwhile to carefully consider such a decision. The essential feature of UC is that this product should always be customized for a specific user. This begins with the assignment of user internal numbers, integration with their phone and email databases, the services used in the company, such as faxes or WEB training, and further to the distribution / limitation of services used by different groups of employees. Thus, the role of a competent integrator increases many times. Now the integrator is not only the one who “includes everything”, but also the one who plans user groups, assigns them an Access Control List (ACL) and supports the functionality of the entire complex. Even if the company has a trained specialist in its staff who can create a new user, it will be a very expensive pleasure to keep a staff who will be able to respond to the changing components of the system. And they will necessarily change, because UC is called to bring everything together for everyone. Corporate business uses UC to connect its business units. But in this case, the cost of UC, as a rule, does not include the price of network upgrading, which, as a rule, is necessary for a video conference. In this case, it will be important to have different groups of users entitled to use internal telephony and video conferencing separately. In the latter case, it may be advantageous to use cloud solutions with a service on request UCaaS.
This article is written to make it easier for users to navigate the functionality they need and select a specific UC supplier by the following four criteria:
Whatever criterion is chosen, the main argument for using UC will be to increase employee productivity, facilitate the tasks they perform and, as a result, gain a competitive advantage in work. UC is constantly evolving and all new services are included under this concept. This article discusses the nine most important functions of UC:
Enterprises develop their infrastructure gradually, depending on growing needs and in accordance with the budget. As a result, UC is presented in a large price range, but, as a rule, this can be reduced to one of the four cases described.
Complete UCC solution with more emphasis on telephony. Used by large and medium organizations to improve the efficiency of voice infrastructure. It fits well with the predicted development of related IT areas.
A complete UCC solution with more emphasis on cooperation. Medium and large companies are also used to integrate staff and program interactions. The manual focuses on conferencing, fax server, e-mail, chat and their integration with other applications. Integration with telephony is also useful, but is not considered as important.
Basic UCC solution integrated with competitors' equipment. In this decision, there is a desire to preserve the existing "zoo" of equipment and programs, combining it in one environment.
Integrated solution of local and cloud services. The solution allows the company to use part of advanced services without waiting for the development of its own communications infrastructure. Companies will be interested in reliable storage of information in the cloud, and in some cases, its protection from sanctions by law enforcement agencies. At the same time, the flexibility of moving between local and cloud use is quite significant. Below is a table of statistics on the use of basic services for these 4 variants of use made by Gartner for July 2013.
Equipment manufacturers are included in the analysis below, based on the following criteria:
The manufacturer must have functionality on the market in 4 or more UC functions, from the list provided in the table above. The very presence in the market can manifest itself in one of two ways - the actual market share occupied by the manufacturer or various innovations in this area.
The product must have corporate implementations with links and the possibility of contact with the user.
The proposed solution should be complete and cover all areas of UC, even if part of the proposed solutions are taken as third-party solutions.
Each manufacturer was rated by Gartner on a 5-point scale and analysis was conducted for 13 manufacturers: Alcatel, Lucent, Avaya, Aastra, Cisco, Huawei Technologies, IBM, Interactive Intelligence, NEC, ShoreTel, Microsoft, Mitel, Siemens Enterprise Communications, Toshiba. Below is a table and a schedule of their evaluation.
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A summary table with percentages of use and points is given below:
Next, consider the viability of the product based on a study by Gartner. Viability is the manufacturer's assessment of the support of a solution during its life cycle. Four key indicators include this assessment: strategy, support, execution and investment. The strategy determines how this decision fits into the overall strategy of the company, its marketing aspirations and the overall business direction. Support includes technical quality and openness / ease of working with clients. Execution reflects the structure of the manufacturer, as well as the process of sales, marketing, prices and negotiations. Investments determine the financial health of the manufacturer and its willingness to expand this area. Each item is rated on a 5-point scale. Below is a summary table of the assessment of viability.
The evaluation graph, taking into account the viability, is presented below and is shown below in 4 main areas of application.
BluStar - Aastra product combines various devices from personal computers to tablets and smartphones to the UC system. MX-ONE is the flagship product of the line supporting audio and video communications. The company also offers products Aastra 5000 and Aastra Clearspan. BluStar supports SIP / SIMPLE, but does not yet support XMPP for integration with external devices. Investments in research and technology development at Aastra are lower than those of its competitors, which is likely to lead to a further lag. In these conditions, the European crisis does not help the company, where its largest market. A summary description of the BluStar system is presented in the table below.
Alcatel-Lucent's OpenTouch system includes a suite of products to provide a complete UC solution. The system can combine various communication channels and a range of devices, including smartphones and tablets, as well as its own range of desktop devices. In the decision there is a switch of the same session between different devices, without interrupting the conversation, which makes the product very attractive. The system has integration with Twitter and conversation via ipad. The company focuses its decisions on corporate business. However, due to the change of leadership in the company, previously selected development directions must be confirmed. Below are the summary characteristics of the OpenTouch system.
Avaya's Aura system in conjunction with the conferencing module and Radvision integration for audio / video conferencing is available through the Avaya Flare Experience. The video part of the system is equipped with the Scopia Elite 6000 and is integrated with Cisco TelePresence, as well as with LifeSize and Polycom. The availability of chat and e-mail applications has become easier with the inclusion of them in the base license Aura Foundation. The company's solutions are aimed at further integration with other manufacturers, however, there are still quite a few problems at the level of integration with client equipment. Mobile applications are to a large extent aimed at cellular operators and it is required to apply efforts for integration with mobile solutions over the VoWLAN network. Below is a summary solution table.
Cisco continues to develop its UC product with its core Jabber component. Release 9.0 introduced more functionality and licensing flexibility, which makes the product commercially attractive for using text messages and voice through various devices. Webex cloud platform provides private cloud services. The distributed conference system is optimized for use of the data transmission medium and allows an increase in the number of users. Presence is also built into Webex. Because of this, Cisco is well positioned to support cloud solutions and, at the same time, local platforms. Summary characteristics of the solution are presented in the table.
eSpace Huawei UC, Internet Protocol Multimedia Subsystem (IMS). UC . iPad Android , MediaPad . U eSpace , . 30 – .
Sametime Sametime Unified Telephony (SUT) IBM UC . Sametime , . , . IBM , UC.
Customer Interaction Center 4.0 Interactive Intelligence UC . Lync Microsoft Sametime IBM , , WEB . , , . -, , .
Lync Server 2013 IP iOS, Andriod Windows Phone 8 OS. Lync Skype , , . Lync Server 2013 Enterprise Voice, , . , . IP-PBX, .
Mitel UC : MiVoice Business – ( Mitel Communications Director, UC360 Mitel Desktop). MiCollab – UC , , / , ( Mitel Applications Suite, Unified Communicator Advanced, Mitel Collaboration Advanced, NuPoint UM). , . Mitel . (capex/opex). . UC Mitel , Google, Microsoft, VMware salesforce.com.
Univerge 3C UC NEC , . , . . , . , . UC Univerge, UC . .
ShoreTel 14 UC ShoreTel . , , . , -, Service Appliance 400, , WEB . ShoreTel Communicator , ShoreTel Mobility 7 . ShoreTel Sky – 2012 M5 Networks. , . , . .
OpenScape UC Siemens , . OpenScape Voice , . HiPath 4000 OpenScape Branch . OpenScape Session Border Controller 8000 . OpenScape Mobile VoIP UC . OpenScape Web Collaboration — WEB iOS Android . / SDK , . .
IPedge Unified Communications Toshiba UC, IPedge, Strata CIX VIPedge. IPedge Meeting / WEB . Call Manager, XMPP , Microsoft Google. Call Manager Mobile , HTML5 . UC Strata CIX, , .
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UCC
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, Gartner www.gartner.com/technology/about.jsp
Most manufacturers of telecommunications equipment provide UC tools, including services such as chat, phone call, voice mail, video / audio conferences. With the development of various types of gadgets such as tablets and smartphones, the emphasis on their use is becoming increasingly popular in combination with UC. Support for these devices and a set of possibilities with their use are likely to become the main “battlefield” of manufacturers. However, stationary video conferencing and the possibility of sharing a desktop computer, in the same way the demand UC application. Another significant vector in the development of UC is various cloud applications included under licenses or on the basis of another type of policies, as well as flexible migration between cloud and intra-corporate use. Probably in the near future we will see a combination of such products as UC and Software as a Service (SAAS), offered on the one hand by equipment manufacturers and on the other hand by service providers.
UC systems do not have to be closed on themselves, even if the manufacturer provides the whole range of solutions by itself. They must support integration with the outside world through the most common protocols such as SIP, XMPP, etc.
Another key feature of a successful UC system is its intuitive use. At the dawn of mobile phones, Nokia has won its customers with the simplicity and obviousness of using various functions of the phone. The same can be said today about UC.
It is important to understand that UC is an environment that combines various services (chat, voice, video, fax, etc.) on the one hand, and access devices (desktop computer, mobile phone, fax machine, tablet, smartphone, etc.) on the other hand, and transfer information between them through all existing communication channels. To some extent, UC is a translator of information between different devices using different media. Most manufacturers assemble their communications devices, often acquired on the basis of OEM agreements from third-party companies, but the need to coexist with competitive equipment is important for many organizations. Of course, the use of a multivendor solution places on the shoulders of the integrator great difficulties in the compatibility of equipment, but this often provides economic benefits, and sometimes it is simply necessary because of the user's commitment and habits in using terminal equipment. An important parameter when choosing a manufacturer is its stability in the market. At the same time, if the company is engaged only in this area, and has at least 5 years of positive reputation (this can be seen in the growth of sales and / or profits), it should be given preference at all equal. If UC is a by-product, and acts as a catalyst for sales of the main product, then it is worthwhile to carefully consider such a decision. The essential feature of UC is that this product should always be customized for a specific user. This begins with the assignment of user internal numbers, integration with their phone and email databases, the services used in the company, such as faxes or WEB training, and further to the distribution / limitation of services used by different groups of employees. Thus, the role of a competent integrator increases many times. Now the integrator is not only the one who “includes everything”, but also the one who plans user groups, assigns them an Access Control List (ACL) and supports the functionality of the entire complex. Even if the company has a trained specialist in its staff who can create a new user, it will be a very expensive pleasure to keep a staff who will be able to respond to the changing components of the system. And they will necessarily change, because UC is called to bring everything together for everyone. Corporate business uses UC to connect its business units. But in this case, the cost of UC, as a rule, does not include the price of network upgrading, which, as a rule, is necessary for a video conference. In this case, it will be important to have different groups of users entitled to use internal telephony and video conferencing separately. In the latter case, it may be advantageous to use cloud solutions with a service on request UCaaS.
This article is written to make it easier for users to navigate the functionality they need and select a specific UC supplier by the following four criteria:
- Complete UCC solution with more telephony focus
- Complete UCC solution with more emphasis on cooperation
- Basic UCC solution integrated with competitors equipment
- Integrated local and cloud services
Whatever criterion is chosen, the main argument for using UC will be to increase employee productivity, facilitate the tasks they perform and, as a result, gain a competitive advantage in work. UC is constantly evolving and all new services are included under this concept. This article discusses the nine most important functions of UC:
- Telephony, which includes a fixed phone, integration with classic PBX, mobile phones, software clients, applications on smartphones and video calls.
- Conference call, including audio, video and WEB conference. The conference should have virtual rooms, WEB cameras and computer desktop sharing.
- Messages and chat. Integration with email and text messaging via UC Unified Interface
- Presence. This is an opportunity to know the static state of the subscriber, for example, do not disturb, at a meeting, etc., as well as dynamic states, for example, the receiver is picked up, ringing, talking. The presence also includes geolocation. All this information should be obtained from all components of the UC system, such as a landline and mobile phone, software client, etc.
- Various communication clients. It is the ability to provide information exchange with various devices, including WEB and mobile devices, as well as landline phones, SIP phones, softphones for different operating systems and native smartphone applications. For many companies, WebRTC support will also become mandatory.
- Compatibility and integration. The ability to integrate UC applications with other products, such as CRM, email clients, etc. This is achieved by supporting TAPI, W-TAPI, and other means and tools. In some cases, the integration tools can be embedded in the settings, for example, in the case of an incoming call, a pre-configured WEB page of the CRM system appears, which will immediately increase the efficiency of the call center.
- Control. Centralized system management with the ability to analyze and configure all communication elements. The control system should have automatic recognition of new elements on the network, loading the configuration and updating them.
- Cloud solutions are the ability to use part of the functionality locally in a company and part remotely in cloudy space. It should also allow companies to change licensing and use systems.
- Mobilization support is the ability to integrate mobile devices into a single system, including presence, pager, voice and video, conferences, and desktop sharing of a desktop computer.
Use cases
Enterprises develop their infrastructure gradually, depending on growing needs and in accordance with the budget. As a result, UC is presented in a large price range, but, as a rule, this can be reduced to one of the four cases described.
Complete UCC solution with more emphasis on telephony. Used by large and medium organizations to improve the efficiency of voice infrastructure. It fits well with the predicted development of related IT areas.
A complete UCC solution with more emphasis on cooperation. Medium and large companies are also used to integrate staff and program interactions. The manual focuses on conferencing, fax server, e-mail, chat and their integration with other applications. Integration with telephony is also useful, but is not considered as important.
Basic UCC solution integrated with competitors' equipment. In this decision, there is a desire to preserve the existing "zoo" of equipment and programs, combining it in one environment.
Integrated solution of local and cloud services. The solution allows the company to use part of advanced services without waiting for the development of its own communications infrastructure. Companies will be interested in reliable storage of information in the cloud, and in some cases, its protection from sanctions by law enforcement agencies. At the same time, the flexibility of moving between local and cloud use is quite significant. Below is a table of statistics on the use of basic services for these 4 variants of use made by Gartner for July 2013.
Equipment manufacturers are included in the analysis below, based on the following criteria:
The manufacturer must have functionality on the market in 4 or more UC functions, from the list provided in the table above. The very presence in the market can manifest itself in one of two ways - the actual market share occupied by the manufacturer or various innovations in this area.
The product must have corporate implementations with links and the possibility of contact with the user.
The proposed solution should be complete and cover all areas of UC, even if part of the proposed solutions are taken as third-party solutions.
Critical assessment of opportunities
Each manufacturer was rated by Gartner on a 5-point scale and analysis was conducted for 13 manufacturers: Alcatel, Lucent, Avaya, Aastra, Cisco, Huawei Technologies, IBM, Interactive Intelligence, NEC, ShoreTel, Microsoft, Mitel, Siemens Enterprise Communications, Toshiba. Below is a table and a schedule of their evaluation.
')
A summary table with percentages of use and points is given below:
Next, consider the viability of the product based on a study by Gartner. Viability is the manufacturer's assessment of the support of a solution during its life cycle. Four key indicators include this assessment: strategy, support, execution and investment. The strategy determines how this decision fits into the overall strategy of the company, its marketing aspirations and the overall business direction. Support includes technical quality and openness / ease of working with clients. Execution reflects the structure of the manufacturer, as well as the process of sales, marketing, prices and negotiations. Investments determine the financial health of the manufacturer and its willingness to expand this area. Each item is rated on a 5-point scale. Below is a summary table of the assessment of viability.
The evaluation graph, taking into account the viability, is presented below and is shown below in 4 main areas of application.
Manufacturers
Aastra Technologies
BluStar - Aastra product combines various devices from personal computers to tablets and smartphones to the UC system. MX-ONE is the flagship product of the line supporting audio and video communications. The company also offers products Aastra 5000 and Aastra Clearspan. BluStar supports SIP / SIMPLE, but does not yet support XMPP for integration with external devices. Investments in research and technology development at Aastra are lower than those of its competitors, which is likely to lead to a further lag. In these conditions, the European crisis does not help the company, where its largest market. A summary description of the BluStar system is presented in the table below.
| Critical ability | Product / Service Name and Description |
|---|---|
| Voice and telecom | MX-ONE |
| Conferencing | Up to 8 conference participants with MX-ONE functionality, supplemented with InConference module (part of CMG product), BluStar conferencing |
| Messaging | Onebox |
| IM and Presence | Onebox |
| Clients | BluStar client (mobile and landline) and Aastra Mobile Client, Aastra BluStar clients for iPhone and iPad |
| Interoperability and Integration | MX-ONE supports standard communication protocols such as SIP, CSTA1 / TSAPI / TAPI, CSTA3 / XML / ASN1, GICI, TR87, and has an SDK. Web services and service-oriented architecture (SOA) |
| Administration | MX-ONE Control System |
| Hybrid Premises- Cloud | MX-ONE |
| Mobility support | Aastra Mobile Client (AMC). The AMC + 2.0 client supports Symbian (3, 5, Anna, Belle), Android, 2.2, 2.3, 4.xBlackBerry / RIM, 5.0 and 6.0, 7.0, 7.1, also officially supported by Samsung Galaxy tablets, as well as iOS 4. x and 5.x, 6.x for iPhone. BluStar client for iPad and iPhone support voice and point-to-point video conference via Wi-Fi and LTE connections (3G support in case of band availability). BluStar supports iPad2 / 3/4, as well as iPad mini with audio / video calls. |
Alcatel-lucent
Alcatel-Lucent's OpenTouch system includes a suite of products to provide a complete UC solution. The system can combine various communication channels and a range of devices, including smartphones and tablets, as well as its own range of desktop devices. In the decision there is a switch of the same session between different devices, without interrupting the conversation, which makes the product very attractive. The system has integration with Twitter and conversation via ipad. The company focuses its decisions on corporate business. However, due to the change of leadership in the company, previously selected development directions must be confirmed. Below are the summary characteristics of the OpenTouch system.
| Critical ability | Product / Service Name and Description |
|---|---|
| Voice and telecom | OmniPCX Enterprise (OXE), OpenTouch Communications Suite |
| Conferencing | OpenTouch Conversation for iPad (OTC for iPad), OpenTouch Video Store (OTVS), OmniTouch 8600 My Instant Communicator (HD Video), LifeSize Full Range of Endpoints, LifeSize Video Center, OpenTouch Conversation for iPad, OmniTouch 8400 Instant Communications Suite (ICS) Communications suite |
| Messaging | OpenTouch OmniTouch 8400 Instant Communications Suite OmniTouch 8440 Messaging Software OmniTouch 8450 Fax Software |
| IM and Presence | OpenTouch OpenTouch Conversation for iPad OmniTouch 8660 My Instant Communicator OmniTouch 8660 My Teamwork |
| Clients | OpenTouch 8000 series 40x8 Series, enterprise IP terminals range |
| Interoperability and Integration | Alcatel-Lucent provides standard APIs like CSTA, TAPI and TSAPI, as well as proprietary APIs: Based on XML (OmniTouch 8460 Advanced Communications Server-ACS) Based on SOAP (OmniTouch 8410 Web Services —ICS for OmniPCX Enterprise and Open Touch) REST (OpenTouch —OTC) |
| Administration | Alcatel-Lucent OmniVista 8770 Alcatel-Lucent VitalSuite |
| Hybrid Premises- Cloud | Alcatel-Lucent OpenTouch Enterprise Cloud Solution Alcatel-Lucent OpenTouch Communications Suite Alcatel-Lucent OmniPCX Enterprise (OXE) |
| Mobility support | OpenTouch Conversation for iPad OmniTouch 8600 My Instant Communicator (MIC) |
Avaya
Avaya's Aura system in conjunction with the conferencing module and Radvision integration for audio / video conferencing is available through the Avaya Flare Experience. The video part of the system is equipped with the Scopia Elite 6000 and is integrated with Cisco TelePresence, as well as with LifeSize and Polycom. The availability of chat and e-mail applications has become easier with the inclusion of them in the base license Aura Foundation. The company's solutions are aimed at further integration with other manufacturers, however, there are still quite a few problems at the level of integration with client equipment. Mobile applications are to a large extent aimed at cellular operators and it is required to apply efforts for integration with mobile solutions over the VoWLAN network. Below is a summary solution table.
| Critical ability | Product / Service Name and Description |
|---|---|
| Voice and telecom | Avaya Aura, Communication Manager and Communications Server 1000 |
| Conferencing | Avaya Aura Conferencing, Avaya Radiation Scopia, Avaya Live Engage, Avaya One Touch Video, Avaya Desktop Video Device, Avaya Flare Avaya One- X clients |
| Messaging | Avaya Aura Messaging |
| IM and Presence | Avaya Aura Presence Services, Avaya Flare, Avaya one-X, Avaya Client Applications (for integrations with Microsoft Lync and IBM Sametime) |
| Clients | Avaya Flare, Avaya one-X, Avaya Client Applications |
| Interoperability and Integration | Avaya Agile Communication Environment (Avaya ACE), Avaya Aura Collaboration Environment |
| Administration | Avaya Aura System Manager, Avaya eVident |
| Hybrid Premises- Cloud | AvayaLive Engage, AvayaLive Connect |
| Mobility support | Avaya Flare Experience (for iPad), Avaya one-X Mobile (for iOS, Android, BlackBerry), Avaya Scopia Mobile (for iOS and Android) |
Cisco
Cisco continues to develop its UC product with its core Jabber component. Release 9.0 introduced more functionality and licensing flexibility, which makes the product commercially attractive for using text messages and voice through various devices. Webex cloud platform provides private cloud services. The distributed conference system is optimized for use of the data transmission medium and allows an increase in the number of users. Presence is also built into Webex. Because of this, Cisco is well positioned to support cloud solutions and, at the same time, local platforms. Summary characteristics of the solution are presented in the table.
| Critical ability | Product / Service Name and Description |
|---|---|
| Voice and telecom | Cisco Unified Communications Manager (UCM), Cisco Unified Communications Manager Session Management Edition |
| Conferencing | Cisco WebEx Meeting Applications (Cisco WebEx Meetings, Cisco WebEx Meeting Center, Cisco WebEx Training Center, Cisco WebEx Event Center, Cisco WebEx Support Center), Cisco WebEx Meetings on Mobile Devices, Cisco WebEx Meetings Server, Cisco Unified MeetingPlace |
| Messaging | Cisco Unity, Cisco Unity Connection, Integration with Exchange, Office365 |
| IM and Presence | Cisco Jabber client application, Cisco Unified Communications Manager (includes presence and IM services), Cisco WebEx Messenger Presence and IM Service. Support for SIP / SIMPLE and XMPP |
| Clients | Cisco Jabber - UC client application for Windows PC, Mac OS, iPhone, iPad, Android, BlackBerry OS. Provides presence, IM, voice, HD video, voice messaging, desktop sharing and conferencing. Cisco WebEx Meetings - Web conferencing runs on the WebEx Cloud. Combines content sharing, audio, HD video, Cisco Jabber SDK - Build UC capabilities into Web-based applications such as Google Apps and salesforce.com, Cisco UC Integration for Microsoft Lync and IBM Sametime - Desktop integration, instantly access Cisco UC capabilities |
| Interoperability and Integration | Cisco Jabber SDK, Cisco UC API's 40+ native, Unified Communications Express Services Interface, Cisco UC Gateway Services API |
| Administration | Cisco Prime Collaboration Manager |
| Hybrid Premises- Cloud | Cisco WebEx Conferencing, Cisco WebEx Connect Presence and IM service, Cisco Jabber UC client application, Cisco Hosted Collaboration Solution (HCS), Cisco TelePresence Exchange System, Cisco TelePresence Callway |
| Mobility Support | Cisco Jabber — iOS, Android, BlackBerry, Cisco WebEx Meetings — iOS, Android, BlackBerry, Cisco Unified Communications Manager (single number reach, session control, mobile to IP phone handoffs) |
Huawei
eSpace Huawei UC, Internet Protocol Multimedia Subsystem (IMS). UC . iPad Android , MediaPad . U eSpace , . 30 – .
| Critical Capability | Product/Service Name and Description |
|---|---|
| Voice and Telecom | eSpace U1900 series IP PBX |
| Conferencing | eSpace Meeting and Telepresence |
| Messaging | eSpace UMS, eSpace UC Microsoft Exchange, Microsoft Outlook and IBM Lotus Notes, iPhone Mail/Calendar |
| IM and Presence | eSpace PGM (Presence/Group/Messaging) supports SIP/SIMPLE |
| Clients | eSpace Desktop, eSpace Mobile Client iPhone Android phone; eSpace HD Mobile Client iPad Android tablet (eg, Huawei MediaPad series). eSpace Web client (eg, Microsoft IE, Firefox, Safari, Chrome and Opera) |
| Interoperability and Integration | eSpace OBG – UC, eSpace UC Web (SOAP, Parlay) |
| Administration | eSpace EMS |
| Hybrid Premises- Cloud | eSpace hosted UC solutions |
| Mobility Support | eSpace Mobile Client for iPhone and Android phone; eSpace HD Mobile Client for iPad and Android tablet (MediaPad) eSpace Mobile software development kit (SDK) |
Ibm
Sametime Sametime Unified Telephony (SUT) IBM UC . Sametime , . , . IBM , UC.
| Critical Capability | Product/Service Name and Description |
|---|---|
| Voice and Telecom | IBM Sametime Unified Telephony (SUT), IBM Sametime Unified Telephony Lite (SUT Lite), IBM Sametime |
| Conferencing | IBM Sametime |
| Messaging | IBM Unified Messaging for WebSphere Voice Response, IBM Lotus Notes |
| IM and Presence | IBM Sametime |
| Clients | Sametime Connect rich client (Windows, Mac and Linux), IBM Sametime for smartphones (Android, iOS, BlackBerry, Symbian and Windows Mobile), IBM Sametime for tablet (Android 2.2+, iPad) |
| Interoperability and Integration | Sametime SDK, Sametime Connect plug-ins, IBM Sametime Meetings Remote Client SDK |
| Administration | IBM Sametime/SUT, IBM Tivoli Monitoring Agent for IBM Sametime, Meetings Statistics Utility and Configuration Validator tool |
| Hybrid Premises- Cloud | IBM Sametime and SUT |
| Mobility Support | IBM Sametime (IM and meetings) for smartphones (Android, iOS, BlackBerry, Symbian and Windows Mobile), IBM Sametime for tablet (Android 2.2+, iPad), SUT Dialer for iOS and Android |
Interactive Intelligence
Customer Interaction Center 4.0 Interactive Intelligence UC . Lync Microsoft Sametime IBM , , WEB . , , . -, , .
| Critical Capability | Product/Service Name and Description |
|---|---|
| Voice and Telecom | Customer Interaction Center |
| Conferencing | Customer Interaction Center. Web Microsoft Lync IBM Sametime. CIC's. |
| Messaging | Customer Interaction Center. |
| IM and Presence | Customer Interaction Center IBM SameTime Microsoft Lync |
| Clients | Interaction Client .NET Edition — , ACD, , , IM, , , , VM, fax, screen pop, WFM . . Interaction Client Browser Edition — WEB .NET . Interaction Client Mobile Browser Edition — (iPhone, iPad, Android, etc.) , , g . |
| Interoperability and Integration | CIC Web Services (SOAP, WSDL, XML, etc.) . ICELib (API) — Interaction Client .NET Edition (presence management, call control, contact center applications, directory lookups, extension dialing, outbound dialing, agent scripting, .) . |
| Administration | Customer Interaction Center |
| Hybrid Premises- Cloud | |
| Mobility Support | UC IOS, Android and Windows 8 mobile devices: Interaction Client .NET Edition, Interaction Client Browser Edition, Interaction Client Mobile Browser Edition. |
Microsoft
Lync Server 2013 IP iOS, Andriod Windows Phone 8 OS. Lync Skype , , . Lync Server 2013 Enterprise Voice, , . , . IP-PBX, .
| Critical Capability | Product/Service Name and Description |
|---|---|
| Voice and Telecom | Lync Server 2013, Lync Online |
| Conferencing | Lync Server 2013, Lync Online |
| Messaging | Lync and Exchange Server 2013, Lync and Exchange Online |
| IM and Presence | Lync 2013, Lync 2013 Basic, Lync Mobile, Lync Server 2013, Lync Online. Presence is also shared across Exchange, SharePoint and Office apps via the contact card. |
| Clients | Lync 2013 Single UC client for Windows PC platforms (Win32), Lync 2013 Basic Single free UC client for Windows PC platforms (Win32), Lync for Mac 2011 Single UC client for Mac platforms, Lync Windows Store App Single UC client for Windows 8 and Windows RT tablets, Lync mobile for Windows, Phone Single UC client for Windows Phone, Lync mobile for iPhone Single UC client for iPhone, Lync mobile for iPad Single UC client for iPad, Lync mobile for Android Single UC client for Android, Lync Web App Single browser-based client for Lync Meetings |
| Interoperability and Integration | Microsoft Lync 2013 SDK (managed client API), Microsoft Unified Communications Managed API 4.0 SDK (managed API for server applications), Microsoft Lync Server 2013 SDK (managed API for compliance and security), Microsoft Exchange Web Services Managed API 2.0 (.NET abstraction of the Exchange Web Services), Exchange Web Services Java API 1.2 (Java abstraction of the Exchange Web Services), Microsoft Exchange Web Services SDK, Mail apps APIs for Outlook, Skype URIs |
| Administration | Lync Server 2013, Lync Online |
| Hybrid Premises- Cloud | Lync 2013, Exchange 2013 and Office 365 |
| Mobility Support | Lync mobile clients are available for Windows Phone 8, iPhone 4 with Apple iOS 6 or the latest version and Android 4.0 smartphones. |
Mitel
Mitel UC : MiVoice Business – ( Mitel Communications Director, UC360 Mitel Desktop). MiCollab – UC , , / , ( Mitel Applications Suite, Unified Communicator Advanced, Mitel Collaboration Advanced, NuPoint UM). , . Mitel . (capex/opex). . UC Mitel , Google, Microsoft, VMware salesforce.com.
| Critical Capability | Product/Service Name and Description |
|---|---|
| Voice and Telecom | MiVoice Business |
| Conferencing | MiCollab MiVoice Conference Unit and MiVoice Video Unit (formerly UC360), MiCollab Client and Server |
| Messaging | MiCollab |
| IM and Presence | MiCollab Client supporting XMPP and SIP/SIMPLE extensions |
| Clients | MiCollab Client for desktop, mobile devices (iOS, Android and BlackBerry) and as a Web client; MiCollab Client |
| Interoperability and Integration | Mitel Open Integration Gateway (OIG) API Mitel's UC . |
| Administration | Embedded System Management (MiVoice/MiCollab), and Enterprise Manager |
| Hybrid Premises- Cloud | Mitel AnyWare, MiVoice, Mitel Multi-Instance Communications Director |
| Mobility Support | MiCollab Client supports BlackBerry v4.5, v4.6, v4.7, v5.0, v6.0, v7.0, Android 1.7-4.0, iOS 4.x-6.x. MiCollab Client supports Tablets with Android 1.7, 2.x, iOS 4.0 and 5.0. MiCollab Mobile Portal supports the following Tablet browsers: BlackBerry PlayBook OS 1.0, 2.0, Microsoft Windows 7.0, Apple iPad 4.x, 5.0, Android 1.x, 2.x, 3.x, 4.0 |
Nec
Univerge 3C UC NEC , . , . . , . , . UC Univerge, UC . .
| Critical Capability | Product/Service Name and Description |
|---|---|
| Voice and Telecom | Univerge 3C Unified Communications and Collaboration |
| Conferencing | Univerge 3C Unified Communications and Collaboration |
| Messaging | Univerge 3C Unified Communications and Collaboration |
| IM and Presence | Univerge 3C Unified Communications and Collaboration, support for XMPP |
| Clients | Univerge UC Client (Windows), Univerge 3C Mobile Client (Windows, iOS, Android), Univerge 3C Collaboration Client for iPad and Android 4.0+ |
| Interoperability and Integration | Univerge 3C Unified Communications and Collaboration. UCC APIs Web Service Definition Language (WSDL) Simple Object Access Protocol (SOAP) Extensible Markup Language (XML) |
| Administration | Univerge 3C Unified Communications and Collaboration |
| Hybrid Premises- Cloud | Univerge 3C Unified Communications and Collaboration |
| Mobility Support | Univerge 3C Mobile Client for iPhone, Android, iPad and Android 4.0+ tablets |
ShoreTel
ShoreTel 14 UC ShoreTel . , , . , -, Service Appliance 400, , WEB . ShoreTel Communicator , ShoreTel Mobility 7 . ShoreTel Sky – 2012 M5 Networks. , . , . .
| Critical Capability | Product/Service Name and Description |
|---|---|
| Voice and Telecom | ShoreTel 14 |
| Conferencing | ShoreTel 14 Conferencing, ShoreTel 14 Communicator — Professional Access, ShoreTel Conferencing Apple iOS |
| Messaging | ShoreTel 14 |
| IM and Presence | ShoreTel Service Appliance 100/400 |
| Clients | ShoreTel Communicator Personal Access , , , , IM . ShoreTel Communicator Mac , UM. ShoreTel Communicator Professional Access , . ShoreTel Mobility — VoIP Wi-Fi GSM — PBX , , GSM WiF. ShoreTel Conferencing Apple iOS — ShoreTel. |
| Interoperability and Integration | ShoreTel 14 SDK providing an HTTP and JavaScript Object Notation (JSON)-based interface. Microsoft Outlook telephony, voice mail and calendar/conferencing integration |
| Administration | ShoreTel 14 Director |
| Hybrid Premises- Cloud | ShoreTel Sky , ShoreTel Mobility ShoreTel Dock . |
| Mobility Support | ShoreTel Mobility 7. Platforms Apple (iPhone 3,4,5), Android (2.3,4,4.1), BlackBerry (5.0, 7,7,1). VoIP Wi-Fi, VoIP GSM call-back. BlackBerry 6.0 , VoIP BlackBerry. Apple iPad/iPad mini, Samsung Galaxy Note II VoIP WI-FI VoIP GSM. Apple iPhone iPad ShoreTel Dock 30-pin Bluetooth . |
Siemens Enterprise Communications
OpenScape UC Siemens , . OpenScape Voice , . HiPath 4000 OpenScape Branch . OpenScape Session Border Controller 8000 . OpenScape Mobile VoIP UC . OpenScape Web Collaboration — WEB iOS Android . / SDK , . .
| Critical Capability | Product/Service Name and Description |
|---|---|
| Voice and Telecom | OpenScape Voice HiPath 4000, OpenScape Session Border Controller, OpenScape Branch, OpenScape Office |
| Conferencing | OpenScape UC Application, OpenScape Web Collaboration, OpenScape Video, OpenScape Media Server and OpenScape UC Application, OpenScape Voice, OpenScape Soft Clients, Managed Video Service |
| Messaging | OpenScape UC Application, OpenScape Xpressions |
| IM and Presence | OpenScape UC Application, third-party integration though XMPP |
| Clients | UC Desktop SIP client, UC Web client, OpenScape UC Application Personal edition, OpenScape Mobile Client (iOS, Android), OpenScape Web Collaboration Mobile client (Android, iOS) |
| Interoperability and Integration | OpenScape Fusion Software Developer Toolkit suite |
| Administration | OpenScape Common Management Platform OpenScape Deployment Service OpenScape User Management, OpenScape Accounting, OpenScape Fault Management, OpenScape Performance Management |
| Hybrid Premises- Cloud | OpenScape Cloud Services, OpenScape Enterprise and OpenScape Business |
| Mobility Support | OpenScape Mobile Client. Android: v2.1 to v2.x, v3.0.1, v4.x (when available)Apple: iOS 3.x, iOS 4.x, iOS 5.x, iOS 6.x, BlackBerry: RIM OS 4.2.1, 4.3, 4.6, 5.0, 6.0, Windows Mobile: V5 Phone Edition, V6.1, V6.5, Symbian Platform (Nokia v3.1, v3.2, and v5) |
Toshiba
IPedge Unified Communications Toshiba UC, IPedge, Strata CIX VIPedge. IPedge Meeting / WEB . Call Manager, XMPP , Microsoft Google. Call Manager Mobile , HTML5 . UC Strata CIX, , .
| Critical Capability | Product/Service Name and Description |
|---|---|
| Voice and Telecom | IPedge IP Business Communication System Strata CIX IP Converged Business Communication System with IPedge Application Server |
| Conferencing | IPedge Meeting |
| Messaging | IPedge Unified Messaging |
| IM and Presence | IPedge Call Manager PC (Win) IPedge Call Manager Mobile (Android and iOS) |
| Clients | Call Manager PC (Win), Call Manager Mobile (Android and iOS) |
| Interoperability and Integration | Call Manager PC |
| Administration | Enterprise Manager for IPedge and VIPedge and Network eManager for Strata CIX |
| Hybrid Premises- Cloud | CIX/IPedge and VIPedge Hybrid Solution |
| Mobility Support | Call Manager PC (Win), Call Manager Mobile (Android and iOS), and IPMobility (Inbound/Outbound Twinning/Calling; Android and iOS) |
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, Gartner www.gartner.com/technology/about.jsp
Source: https://habr.com/ru/post/184890/
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