Unified Communications in the Cloud

In March 2013, Digium, an Asterisk developer, launched the cloud version of Switchvox unified communications.

We will not hide the fact that the testing was launched a year earlier, and apparently it was completed very successfully.
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Switchvox Cloud is primarily designed for small and medium businesses. Practice shows that the average installation is 20 internal additional ones.

We, as an official representative of Digium, are pleased to inform you that the Switchvox virtual call center is also available in Russia!

Let me remind you, what is this Switchvox, and its cloud version in particular ...


The main thing to remember is that this is not just an IP PBX, it is a unified communications system. This means that Switchvox can merge with your mail, be a server for corporate chat, receive faxes as a PDF document, view the voice box through Android / IPhone applications, integrate with MS Outlook / Office and so on and so forth.

However, let's order. So, what functions does the customer receive for a monthly subscription?

• Multifunctional UC system
• Unlimited number of included minutes for internal calls
• Russian-speaking technical support by e-mail and telephone
• Ability to increase system users without losing any data.
• Supports HD audio (G722 codec)
• Personal Switchboard call control panel for each user
• Mobile support.
• Call Queues
• Visual Voicemail
• Detailed reporting
• Conference call
• IVR
• Recording conversations for 2 months. (the ability to upload to external FTP)

Very often, Switchvox is considered as a call center solution. But to buy a full-fledged server for 200-400 employees of the company is quite expensive, especially considering that 80% of users will not use the "chips" PBX.

If you already have your own telephone exchange, it will be very convenient to connect it with this cloud solution.

Unlike other VoIP solutions available on the market of cloud-based solutions, Switchvox Cloud provides access to all the functions of the system at once, you do not have to pay for additional functions, but only specifically for each user.

Everyone has a personal account where they can listen to their voicemail or call recordings. Customize call routing according to time, status or type of call. Send / receive fax. And of course, for the call center, the call control panel is important for faster, more pleasant customer service.



You can easily switch from using the classic Switchvox SMB IP PBX to a cloud-based solution while retaining all the settings, which will significantly save your budget and ease the configuration. And of course the opposite.

Switchvox Cloud is suitable for a small company with a staff of 10 users, as well as companies with up to one hundred or more employees.

Digium's solution is a completely finished product. These include our own auto-produced telephones (Digium D40, D50, D70), E1 gateways (Digium G100, G200), and FXO / FXS cards

Digium phone autotuning is fully implemented in Switchvox Cloud. When using them, you will get access to many applications directly from the phone, which will greatly simplify the work. For example, the operator can take a pause in the queue, enter / exit, see the information from the CRM when an incoming call, or read twitter :)

The system is completely Russified. Firstly, this is a web-based management interface, and secondly, a voice that sounds in almost every Asterisk, thanks to us.



As I said at the very beginning, now the Switchvox Cloud service also works in Russia. As part of the launch, we provide anyone who wants a month (or even more!) Of free use of the system.

Ready to try ?