Kiev ITSM meetings

The requirements and dependence of any business on IT services continues to grow. In this situation, it is extremely important that IT departments and organizations can improve their efficiency and effectiveness of their services - only so business can remain competitive and the quality of services and products - high.
ITSM says that it is necessary to improve services constantly and everyone is responsible for this. Few would argue with this, but what happens in practice when some urgent tasks are replaced by others, both in the IT department and in the business itself? How to ensure continuous compliance of IT services with standards, and not to introduce changes after a critical incident or just before the arrival of an auditor?
To answer these questions, as well as exchange knowledge and actual experience in this field, we organized the ITSM-Days conference.
The first event will be held on May 30, at 18:00, in the co-working “Chasopys” .


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Speakers:
Maxim Prokopov, director and founder of IT-Premium, will talk about the creation of a technical support service, as well as the implementation of a service approach to the provision of IT services. Yevgeny Safarov, Head of Kyivstar User Support Department, will reveal the best practices that are used to manage the IT Service Desk and improve its efficiency. Alexey Shchablevsky, director of information technologies, "McHouse" will share the peculiarities of creating the company's IT strategy and improving the IT infrastructure

In addition to the three reports, we prepared two games for learning how to solve a number of difficulties and the opportunity for comfortable communication with colleagues.
For participation, you can write in a personal or via the form on the site.

Details can be found on the website of the event or on Habré