Employees of "Opsos" categorically not friends with mathematics
Each mobile operator has a support service that answers tens of thousands of calls every day. Usually they ask simple things like “Where did I get a minus on the account” or “How do I turn on my favorite number”. But what to do if a customer is calling who needs, for example, to compare two tariff plans? Such a question turns into a real nightmare for a telephonist girl who hasn’t picked up a calculator since school time and never knew how to count. And even more so it is not able to understand the diversity of tariffs of the native operator.
An interesting experiment was conducted by an American blogger who clearly had a lot of free time. He called the Verizon Wireless mobile operator's support 56 times with two questions.
1. What is the average cost for traffic overspending at the base rate with 10 megabytes of included traffic for $ 29.99?
2. If you connect 450 minutes to “Core Choice” contract with unlimited traffic, how much data roaming in Canada will cost?
Only in one case the correct answer was received for both questions. In 52% of cases, both answers were incorrect. In total, the company’s employees offered 22 unique answer choices, and some of the experimental subjects were mistaken with figures of two orders of magnitude .
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You might think that at the slightest manifestation of intelligence, a support service employee immediately raises his post, so only people with an IQ that are much lower than the average remain in such work. But everything is not so simple. Problems with mathematics exist not only among junior managers, but also among top managers of companies operating in cellular communications. Proof of this - site VerizonMath.com , which published many interesting facts on this topic. Even company executives do not see the difference between the tariff "0.005 cents per kilobyte" and "0.005 dollars per kilobyte." They sincerely believe that this is the same thing.
The site is dedicated to a specific US Verizon Wireless Opsos. But if you conduct an experiment with Russian mobile operators, do you think the result will be different?
An interesting experiment was conducted by an American blogger who clearly had a lot of free time. He called the Verizon Wireless mobile operator's support 56 times with two questions.
1. What is the average cost for traffic overspending at the base rate with 10 megabytes of included traffic for $ 29.99?
2. If you connect 450 minutes to “Core Choice” contract with unlimited traffic, how much data roaming in Canada will cost?
Only in one case the correct answer was received for both questions. In 52% of cases, both answers were incorrect. In total, the company’s employees offered 22 unique answer choices, and some of the experimental subjects were mistaken with figures of two orders of magnitude .
')
You might think that at the slightest manifestation of intelligence, a support service employee immediately raises his post, so only people with an IQ that are much lower than the average remain in such work. But everything is not so simple. Problems with mathematics exist not only among junior managers, but also among top managers of companies operating in cellular communications. Proof of this - site VerizonMath.com , which published many interesting facts on this topic. Even company executives do not see the difference between the tariff "0.005 cents per kilobyte" and "0.005 dollars per kilobyte." They sincerely believe that this is the same thing.
The site is dedicated to a specific US Verizon Wireless Opsos. But if you conduct an experiment with Russian mobile operators, do you think the result will be different?
Source: https://habr.com/ru/post/16257/
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