The future of online consultants
Today in Russia, online sales are becoming increasingly popular, competition in the market is growing, online stores have to fight not only for the amount of traffic, but also for quality: the conversion of visitors into buyers. And for this you need to have a dialogue with the user. Modern solution for communicating with customers - online consultant.
At first, the simplest forms of communication were used to contact the online store - telephone, e-mail and a feedback form. But all of them are united by one big drawback - the visitor has to do too many gestures: pick up the phone and call, enter the mail and scribble a letter or fill in the form altogether, leaving your e-mail unclear to whom.
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Over time, online consultation services began to appear: the stores were only required to place a small code on the pages of the site, and the user got a messenger right in the browser with a manager sitting on that end. Well, is it not a miracle?
Let's skip the discussion of stores where the online consultant opens in a huge pop-up window with an offer to talk. Buyers do not like them as much as annoying sellers in shopping centers.
But in this case there is a problem that reduces conversion. Online stores, unlike ordinary ones, work around the clock, without breaks and weekends. This means that visitors expect to receive a prompt response from the store at any time of the day, even at night. What is the solution to this problem?
Smart online consultants!
Briefly list the possibilities of krible.ru - SaaS solutions for organizing online consultations :
And now the most delicious: krible.ru is able to imitate a dialogue with a visitor without the participation of the manager, i.e. automatically: when the visitor first calls, the answering machine will say hello and ask for his name, and after a while he will ask you to leave a postal address or telephone number. The answering machine, referring to being busy, politely ends the dialogue and saves the chat data in a database:
In the morning, having come to the workplace, the manager will see all the dialogs with users in the history of messages and will be able to contact potential buyers on the specified contacts. Such functional service krible.ru helps to significantly increase the conversion of an online store.
What development do you think online consultants will have in the future?
Background
At first, the simplest forms of communication were used to contact the online store - telephone, e-mail and a feedback form. But all of them are united by one big drawback - the visitor has to do too many gestures: pick up the phone and call, enter the mail and scribble a letter or fill in the form altogether, leaving your e-mail unclear to whom.
')
Over time, online consultation services began to appear: the stores were only required to place a small code on the pages of the site, and the user got a messenger right in the browser with a manager sitting on that end. Well, is it not a miracle?
Let's skip the discussion of stores where the online consultant opens in a huge pop-up window with an offer to talk. Buyers do not like them as much as annoying sellers in shopping centers.
But in this case there is a problem that reduces conversion. Online stores, unlike ordinary ones, work around the clock, without breaks and weekends. This means that visitors expect to receive a prompt response from the store at any time of the day, even at night. What is the solution to this problem?
Smart online consultants!
Service krible.ru
Briefly list the possibilities of krible.ru - SaaS solutions for organizing online consultations :
- On the operator side, communication is conducted using any jabber client.
- Operator response templates, statistics and dialog history.
- Simultaneous work of several operators.
- No registration for users, the dialogues are not lost when surfing the site, cross-browser messenger.
- Simple installation, the ability to customize the chat window.
And now the most delicious: krible.ru is able to imitate a dialogue with a visitor without the participation of the manager, i.e. automatically: when the visitor first calls, the answering machine will say hello and ask for his name, and after a while he will ask you to leave a postal address or telephone number. The answering machine, referring to being busy, politely ends the dialogue and saves the chat data in a database:
In the morning, having come to the workplace, the manager will see all the dialogs with users in the history of messages and will be able to contact potential buyers on the specified contacts. Such functional service krible.ru helps to significantly increase the conversion of an online store.
What development do you think online consultants will have in the future?
Source: https://habr.com/ru/post/156493/
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