Zendesk - application history number 24

As you know, the best rest is a change of activity. Therefore, on the weekend, I decided to take a break from the development and decided to analyze whether it is possible to improve the work of our technical support service. After all, in fact, this is the face of our company when communicating with a client. And I think that support should be first class. Looking ahead, I will say that the purpose of the topic is to show a wonderful, in my opinion, marketing video, and not to describe the details of installing helpdesk-systems that are already on the habr .

From the very beginning, in order to organize the work of support, we introduced the open source helpdesk-system OTRS . And, of course, very pleased with her. Tickets get into the system using the form on the site , as well as e-mail, and even phone calls. It is no coincidence that it is used in the Wikimedia Foundation, NASA, Nokia, Mail.ru Group and many other organizations, whose names are well known.
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But all this is not so important, because you may have exactly the same gloves as the world boxing champion, but it will not make you a champion. This is just a tool, and you need to be able to use it, know its strengths and weaknesses, understand its capabilities, compare it with competing solutions that could have become much better.

Actually, that's what I did. In the meantime, I read the reviews, practices of implementation and comparison, came across a very cool video from the company Zendesk, offering its solution for organizing helpdesk. The video was made with high quality and with soul. Look - you will not regret. Lyrical history of the application №24 . Do not forget to turn on the sound. Go…