What system does your company use for project management? In which program do you keep records of sales and financial forecasting? Where do you systematize the corporate knowledge base? Managers are constantly in the choice of those or other tools that help to organize work within the company. This choice is difficult, and it is a very big responsibility. Do you wonder what decision your colleagues and competitors made? We are very interested, and we are confident that this information would be a good help in our own searches.



Therefore, CMS Magazine and Nimax are conducting research. We want to compile an exhaustive list of software products that help organize the work of a web developer company.
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On Habré regularly appear reviews of various management tools - Bitrix24, BaseCamp, etc. We want to do a little differently. First, together with you we will make a list of the main processes that need to be managed: sales, project management, communication, etc. And only then we will collect a list of specific programs for each process.

Our study consists of four parts:

1. Business processes

Now we will try to structure the activities of web devs. companies and make an exhaustive and, if possible, universal list of processes that require management and control.

2. Management tools

You did fill out a form to participate in the rating of CMS Magazine? There will also be posted a detailed survey, where you need to specify the specific products that you use, evaluate them or indicate what you plan to switch to.

3. Results of the study

Based on the information gathered, we will prepare a study that will help you make decisions and choose tools. You will learn a lot about the business organization of colleagues in the workshop, about the tools that they use in their work.

4. Studying and testing

The most interesting management practices and the most popular technical tools will undergo a detailed study and will be presented in a series of publications - perhaps your authorship.

1. Business processes

So let's start with the first stage: let's discuss how your company is managed. Below is the proposed universal structure of activity - complete it. Which of these processes do you consider the most important and requiring management? Remove unnecessary items if they are not relevant to your company. Restructure or completely rewrite the proposed plan if necessary:

• Sales
  

    Sales management.
   Customer relationship management after sales.
  

  
  
• Project management
  

    Distribution of tasks.
   Time control
   Forecasting downloads.
  

  
  
• Development
  

    Version control system.
  

  
  
• External communications
  

    Technical customer support.
   Information support of clients, communication, training.
   Advertising and PR-work.
  

  
  
• Internal communications
  

    Communication within the working groups.
   Informal communication and exchange of information within the company.
   Interaction with contractors.
  

  
  
• Quality control
  

    Testing and troubleshooting.
   Corporate knowledge base.
   Work with technical documentation.
  

  
  
• Financial management
  

    Internal accounting finance and forecasting.
   Work with official financial statements.