Oversun-Scalaxy - hemorrhoids every month!

I have been using Oversun Scalaxy for more than a year and have recently been disappointed with the quality of their services.

Yesterday there was a third incident this month. To represent the scale, I will say that the previous two included problems with the work of virtual servers and the database lost through the fault of Scalaxy storage systems with backup copies for the last five days.

But this time it became even more interesting.


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The server is hanging, and this (by the standards of Scalaxy) is a household problem. The application flew to “support”, but the second hour went and nothing happened. The order hangs pending "assignment to the operator." The server hangs in the "off" state.

I called on the phone, I heard that the application will be sent to the engineer. Just in case, I asked again - would it really be? The answer fascinated me!

It turned out that a certain “night engineer” had disappeared somewhere and was looking for him all night. A "day" engineer will arrive in an hour. So my problem will be solved. In an hour Probably.

And now the question to the respected public. Because number of problems per month / number of virtual locks = calls from the management, then where to get out of this collective farm? I heard that Claude has no less problems. What are the alternatives?

I really want to Linode, but how to pay for their services through the accounting department and is it possible in our country?

I will be glad to hear practical reviews.

Update 1: From Scalaxy ads: “On the night of June 28-29, technical work will be carried out on disk arrays. During the 30 minutes between 2 and 4 nights, there will be delays in IO operations. ”

It will happen tonight. It is strongly advised to all carefully zabekapitsya. With such a perspective.