In Krasnodar, Yota pre-turns off WiMAX base stations
In Krasnodar, Yota disables some WiMAX base stations and does not intend to turn them on until the introduction of LTE. Leaving users who have paid for the Internet, without paid services.
Three days ago I ran into a problem, before that a great signal from Yota, almost completely disappeared. The connection was barely established for a very short time and then dropped until the next reboot of the modem. The speed was no more than 50kb / s and a huge ping. Since the base station to which I connected from me is 200 meters away and in direct line of sight, it was clear that the problem was with this station. The first day without the Internet, I did not contact technical support, since it was Sunday and Easter, the Internet on that day is not really needed.
The next morning, Monday, the signal remained at the current zero level and we had to call and find out what the actual problems were and when they should be solved.
Next, I will describe the chronology of communication with technical support Yota.
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On the first day of calls, polite operators reported that an accident had indeed occurred at the base station and that repairs were underway. This was surprising to me, since the roof on which the Yota antennas are located is clearly visible from the window and I have not seen anyone there all day. The operators promised that the work would be completed for these days and even informed that they would notify me with the help of SMS about the completion of the work.
The next day (already the third) the Internet did not appear, but the version of the cause of the accident had already appeared - there was a power failure at the base station and as a result a failure occurred, the consequences of which are still being eliminated by specialists who never appeared on the station’s roof and that the station will work again today. Having decided to check, maybe they really work there somewhere in the afternoon went to this building and already there learned that during these 2 days no specialists from Yota had been seen. Then I found out at a local forum that in many places in the city users had the same problems, but they were already told in technical support that their stations were simply turned off and would only work when they launch LTE in Krasnodar, which will happen not earlier than April 28 .
In my last conversation with the operators, only after a direct question about whether my base station will be repaired, or it will work with the launch, LTE was answered, it will not be repaired, but will be included along with LTE, like other disconnected in the city, however This did not forget to apologize, due to the fact that I can not use the services already paid for more than 10 days. The fact that they deliberately misled me for two days and soothed that they would soon fix everything, they did not admit.
That's the way the transition Yota on LTE in Krasnodar. Probably for such a company for 15 days to leave their customers who have paid cheap rates, without the services provided, it is considered in the order of things.
Three days ago I ran into a problem, before that a great signal from Yota, almost completely disappeared. The connection was barely established for a very short time and then dropped until the next reboot of the modem. The speed was no more than 50kb / s and a huge ping. Since the base station to which I connected from me is 200 meters away and in direct line of sight, it was clear that the problem was with this station. The first day without the Internet, I did not contact technical support, since it was Sunday and Easter, the Internet on that day is not really needed.
The next morning, Monday, the signal remained at the current zero level and we had to call and find out what the actual problems were and when they should be solved.
Next, I will describe the chronology of communication with technical support Yota.
')
On the first day of calls, polite operators reported that an accident had indeed occurred at the base station and that repairs were underway. This was surprising to me, since the roof on which the Yota antennas are located is clearly visible from the window and I have not seen anyone there all day. The operators promised that the work would be completed for these days and even informed that they would notify me with the help of SMS about the completion of the work.
The next day (already the third) the Internet did not appear, but the version of the cause of the accident had already appeared - there was a power failure at the base station and as a result a failure occurred, the consequences of which are still being eliminated by specialists who never appeared on the station’s roof and that the station will work again today. Having decided to check, maybe they really work there somewhere in the afternoon went to this building and already there learned that during these 2 days no specialists from Yota had been seen. Then I found out at a local forum that in many places in the city users had the same problems, but they were already told in technical support that their stations were simply turned off and would only work when they launch LTE in Krasnodar, which will happen not earlier than April 28 .
In my last conversation with the operators, only after a direct question about whether my base station will be repaired, or it will work with the launch, LTE was answered, it will not be repaired, but will be included along with LTE, like other disconnected in the city, however This did not forget to apologize, due to the fact that I can not use the services already paid for more than 10 days. The fact that they deliberately misled me for two days and soothed that they would soon fix everything, they did not admit.
That's the way the transition Yota on LTE in Krasnodar. Probably for such a company for 15 days to leave their customers who have paid cheap rates, without the services provided, it is considered in the order of things.
Source: https://habr.com/ru/post/142280/
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