Lack of standard interaction of online stores and their suppliers

E-commerce in Russia is gaining momentum. Yesterday's
small problems grow into global ones.

Online stores are getting bigger, small online stores are breeding like mushrooms. The main reason is the ability to trade in goods that do not need to be bought in advance.
It is enough to make a showcase with a qualitative description of the product and agree with the supplier on prices and conditions. The goods will need to be redeemed from the supplier only if the customer pays for it.

Online Store Problems

Leftovers
So that there is no dissatisfaction on the part of the retail buyer, there should be as much as possible of the goods that the supplier has in the storefront of the online store! But the supplier works with a huge number of such online stores, plus delivers goods to the regions, networks and offline retail. This means that the supplier’s inventory balances are updated hourly. The online store should as often as possible request balances from suppliers and update the product on the site.
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Reserves
For example, in the morning the online store received information from suppliers on the presence of certain goods. He has updated the shop window on the site and is waiting for orders. After the order is received, it is necessary to urgently inform the supplier of the article number of the goods, so that he put it in reserve. And this applies to every order.

Confirmation of reserves
At the end of the day, the online store needs to send each supplier information about the goods for which he will arrive the next day. Unfortunately, most suppliers have their own requirements for the file format and the presentation of information on orders in it, which creates additional inconvenience for online stores.

Supplier Problems

Imagine the work of tellers serving online stores. Dozens of calls per day with similar requests:

“Are rubber boots available?”
“Put the position 123/6 on a thick base in reserve!”
“Send invoice”
“Add boots for tomorrow's shipping”
“I forgot, since I added my boots, make a discount on the account, it turned out more than seven thousand rubles!”

In order to facilitate their work, each distributor is trying to establish his own rules for interacting with him for small companies, just as large online stores can dictate terms to distributors. In general, complete chaos.

No rules - no order

There is no standard on the market yet that would describe all the stages of interaction between online stores and suppliers and would suit both parties. Labor costs grow in proportion to the increase in turnover both on the side of online stores and on the side of their suppliers.