MegaFon call center in Penza

The other day I had a chance to go to the city of Penza to visit the call center of MegaFon. Data center in Samara, many could look up and down in the recent "iron" review. Today I propose to move away from the server theme. Let's look at people whose voice can be heard by calling the support number.



So, arrival in the city and immediately go to the site. The building reminds me a bit of the data center ... Well, a bit ...

')









We arrived in one of the last. In the conference hall, excursion participants from other regions were already waiting for us (there were five regions of the Volga region in total). A bit of dating, a light lunch and let's go! ..







Do you also love the server like me? .. Excellent! It is about them, I will not tell anything. Despite the fact that this is a call-center, there are also racks and other things from the data center, except in small quantities. For some reason we were forbidden to shoot them, although the camera has even visited the data center under raised floors ...



I will start with the “Smart Home” system, which is now often spoken about. The whole building works entirely on this. Water meters, gas and electricity, as well as ventilation - everything is connected into a single system that is controlled by the system.



















A small introductory lecture before entering the main hall. They talk about the number of employees, answer tricky questions and much more.







Currently, the call-center employs more than 700 people, most of whom are day and night shifts. Experts process about 40 thousand subscriber calls per day. On average, a consultant serves 250 subscribers in one day.



By the way, all official platforms in social networks of the Volga region are served right there. We even found one of these workers - he sits "V Kontakte" all day and monitors official groups.



Along the way we got a rest room. We all understand that such work is very tedious. Try to spend the whole working day (albeit with short “smoke breaks”), constantly communicating with subscribers. For this there is a massage chair and a large TV.







Another room - there are training. Speaking of work. Get settled here, can even students of the 4th and 5th courses. After undergoing a mandatory interview and internship, of course.







In any company, clear rules and work - the key to success.











Here we are. Here is the "work language." Do not think that this is all. On the floor there are many such rooms and they are all divided into groups.











Placing quotes from different figures across the floor is a great idea! Indeed, after reading a couple, I immediately cheered.



















Even at the entrance to the restroom you should not forget about the clients ...







Typical workplace: computer, telephone and headphones with a microphone.







We were allowed to listen to some conversations. Someone took the opportunity ... Naturally, such conversations are very confidential, so they allowed to listen to only a few: problems with setting up the Internet, etc.











Remember, at first I talked about the system "Smart Home"? Here is a room in which monitoring and management takes place. On each floor and in each room there are various sensors. If the window is open, it can be easily traced on the monitor.















It has its own dining room. Fully equipped and in which well fed.











On this delicious note, I finish my story. Perhaps I forgot something, I made a mistake - correct it.