Scalaxy: We admit that deleting servers was a mistake.
Hello,
After reading this short post (correspondence with support), you will understand and decide for yourself whether to become a Scalaxi client / continue to be a Scalaxxy client. There is nothing to add to the text below ...
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valerysolovjeff 03 16 03:44
Hello.
If the last time I did not pay for hosting for a month, and it was deleted, then now, apparently, reduced the period to 4 days?
Why am I the one and only I get the message that my resources have been deleted? Why is my account blocked and unlocked only after calling the hotline?
Tell me, will my host be restored this time with the IP address saved?
Tell me, expect similar situations in the future?
Anna March 16, 2012 03:54
Hello!
We apologize for such an annoying mistake that crept into the new version of the Panel.
The standard time to remove a server due to non-payment of idle time is 2 weeks.
Along with the removal of servers, the account is blocked because the account is considered to be inactive and unused.
Unfortunately, there is no possibility to recover the lost server.
The developers were given the task to immediately fix the problem, to prevent similar situations in the future.
valerysolovjeff March 16, 2012 04:06
So to me, the site owner, what to do?
I mean, you admit your guilt?
Anna March 16, 2012 04:22
We acknowledge that the removal of servers was erroneous.
About a year ago it was the same thing, only at that time the term of my debt (month) justified their act, but did not justify the absence of notifications from their side about the removal of the server.
And that time was lucky, the server was restored.
We read their service agreement and see that the Contractor has the right to delete resources in the absence of payment for a period of more than 10 days.
Tonight I was sitting in a deep stupor, I looked with empty eyes at the wall and somewhere far in my head there was a question “How is that ...?”
Goodbye, Scalaxi.
After reading this short post (correspondence with support), you will understand and decide for yourself whether to become a Scalaxi client / continue to be a Scalaxxy client. There is nothing to add to the text below ...
')
valerysolovjeff 03 16 03:44
Hello.
If the last time I did not pay for hosting for a month, and it was deleted, then now, apparently, reduced the period to 4 days?
Why am I the one and only I get the message that my resources have been deleted? Why is my account blocked and unlocked only after calling the hotline?
Tell me, will my host be restored this time with the IP address saved?
Tell me, expect similar situations in the future?
Anna March 16, 2012 03:54
Hello!
We apologize for such an annoying mistake that crept into the new version of the Panel.
The standard time to remove a server due to non-payment of idle time is 2 weeks.
Along with the removal of servers, the account is blocked because the account is considered to be inactive and unused.
Unfortunately, there is no possibility to recover the lost server.
The developers were given the task to immediately fix the problem, to prevent similar situations in the future.
valerysolovjeff March 16, 2012 04:06
So to me, the site owner, what to do?
I mean, you admit your guilt?
Anna March 16, 2012 04:22
We acknowledge that the removal of servers was erroneous.
About a year ago it was the same thing, only at that time the term of my debt (month) justified their act, but did not justify the absence of notifications from their side about the removal of the server.
And that time was lucky, the server was restored.
We read their service agreement and see that the Contractor has the right to delete resources in the absence of payment for a period of more than 10 days.
Tonight I was sitting in a deep stupor, I looked with empty eyes at the wall and somewhere far in my head there was a question “How is that ...?”
Goodbye, Scalaxi.
Source: https://habr.com/ru/post/140092/
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